Administrative Assistant Customer Service
Resume:
Mary Henning
Louisville, KY 40299
Summary of Qualifications
. More than six years of extensive experience with Maryhurst Residential
Treatment Agency and Coin Phone Management Company.
. Strong ability to lead and train with ten years experience in US Army
as Military Police Officer and Corrections Specialist.
. Excellent ability to gather and analyze statistical data and generate
reports.
. Profound database management skills.
. Great knowledge of general accounting principles.
. Remarkable ability to communicate effectively, both orally and in
writing.
. Complete knowledge of supplies, equipments and services ordering and
inventory control.
. Exceptional record maintenance skills.
. Excellent ability to solve problems.
. In-depth receptionist skills.
. Deep ability to compile information and prepare reports.
. Excellent coordinating skills.
. Immense ability to schedule appointments and maintain calendars.
. Profound ability to transcribe and record meeting minutes.
. Remarkable word processing and data entry skills.
. Excellent ability to make administrative/procedural decisions and
judgments.
. Strong ability to compose and edit already written materials.
. Secret Security Clearance
Skills and Proficiencies
. MS Word
. MS Excel
. Planning and Scheduling
. Written Communication
. Customer Service
. Interdepartmental Coordination
. Internet Research
. Telephone Reception
. Transcription
. Purchasing
. 45-50 wpm Typing Speed, 98% Accuracy
Professional Experience
Maryhurst, Louisville, KY August 2004- July 2010
Administrative Assistant
. Research and compile data, maintaining database records for Case
Management.
. Monitor and track agency Emergency Drills to maintain licensing
requirement.
. Update staffing and client assignments, tracking status of each client
and creating Discharge Summaries agency-wide.
. Schedule and coordinate vehicles and meeting rooms using Time and
Place program.
. Provide assistance and support for special projects to Treatment
Coordinators, Program Managers, Therapists, and Program Director.
. Establish, maintain, and update client files, databases, records, and
other documents related to treatment in accordance with licensing
regulations.
. Printing, faxing, copying, laminating and other services.
. Review Progress Logs and Therapy session counts to maintain accuracy
and meet deadlines.
. Attend and maintain minutes for Agency Leadership Meetings.
. Compose letters and memos and types or word processes letters,
memorandums, reports or other documents.
Maryhurst, Louisville, KY August 2004- July 2010
Senior Youth Counselor
. Implement and oversee functions that attain and maintain accreditation
and compliance with regulatory agencies, including accurate and
complete incident reporting procedures.
. Effectively manage financial resources, human resources, information
resources, and physical resources to achieve agency objectives.
. Operate personal computer to compose and edit Individual Treatment
Plan goals, Discharge Summaries, CBCL and Reiss Documentation,
Progress Logs, and Incident reports.
. Schedule and coordinate treatment team meetings, participate in
interviews, prepare agendas, attend trainings, events and other
similar activities for agency leadership.
. Provide assistance and support to Dorm Supervisor, including
scheduling and conflict resolution.
. Establish, maintain, and update client files, databases, records, and
other documents related to treatment in accordance with licensing
regulations.
. Printing, faxing, copying, minor dorm maintenance and other services.
Coin Phone Management Company, Louisville, KY 2004
Administrative Assistant/ Office Manager
. Coordinate and perform a range of staff as well as operational support
activities for the unit; serve as a liaison with other departments and
operating units in the resolution of day-to-day administrative and
operational problems.
. Provide administrative/secretarial support for the department/division
such as answering telephones, assisting visitors, and resolving and
referring a range of administrative problems and inquiries.
. Operate personal computer to compose and edit correspondence and
memoranda from dictation, verbal direction, and from knowledge of
established department/division policies; prepare, transcribe,
compose, type, edit, and distribute agendas and minutes of meetings.
. Schedule and coordinate meetings, interviews, appointments, events and
other similar activities for supervisors, coordinating travel as well
as lodging arrangements.
. Establish, maintain, and update files, databases, records, and other
documents; develop and maintain data, and perform routine analyses and
calculations in the processing of data for recurring internal reports.
. Sort, review, screen and distribute incoming and outgoing mail;
prepare, compose and ensure timely responses to a variety of routine
written inquiries.
. Printing, maintenance, and other services.
. Train and lead employees and lower graded staff, as needed and when
required.
US ARMY, Louisville, KY 2000- Present
Military Police Officer, National Guard
. Coordinate and perform a range of tactical and technical procedures
while serving as Team leader and Squad leader in overseas operations.
. Utilize inter-personal communication skills to calm disturbances and
problem solve in high stress situations.
. Detailed and Accurate report writing.
. Assist in creating and implementing Standard Operating Procedures in
Detainee Facilities and Entry Control Points.
. Oversaw the training, assessed, analyzed, and implemented improvements
to the operations at the entry control point.
Education
High School Diploma (2001)
Commonwealth Diploma (2001)
Currently pursuing BS at University of Louisville with Major in Justice
Administration with Minor in Sociology (3.15 GPA, 90 hours)
Contact this candidate