Customer Service Technical Support
Resume:
Justin Day
***** ******* **, ******* *****, CA **344
abjaij@r.postjobfree.com
Objective
Entry-Level Technical/Customer Support, and or Help Desk position with a
record of excellent service including: the desire and ability to learn and
grow personally and, professionally to fit organization's needs. An
organization that expects and recognizes someone that is working hard to go
beyond what is required and to provide surpassed Technical/Customer support
while helping the organization grow, and exceed customer service and sales
targets.
Summary
A hard working, enthusiastic and creative thinker with 3 years of combined
retail customer service and technical support experience Strong points
include analyzing organization/customer needs, writing and research skills,
and providing optimal solutions. Seeking a challenging position to keep up
with current trends and to use personal and professional skills to help the
organization exceed and increase sales and customer satisfaction.
Technical Experience
. Windows 95-XP and DOS Intermediate knowledge
. Windows 7 Working Knowledge
. Working Mac Knowledge
. Working knowledge of PC components and common software
. Microsoft Office 2003-2007 experience including Outlook.
. Working Knowledge of HTML/JavaScript and programming
. Basic Internet, Modem, and Network Configuration
. Basic/Intermediate troubleshooting computer skills
. Typing skills: 50-60 wpm.
. General knowledge of Microsoft Products
. Hands on experience Diagnosing and Troubleshooting PCs
. 2 years general experience; Windows Desktop and Office support
. 3 years general experience combination of customer service and
technical support
. Consulted customers with computer issues on Craigslist/Ability to make
dry subjects interesting
. Troubleshooted Internet and Printer issues
General Experience
. 3 years Retail experience
. 2 years of Sales experience
. Product stocking/Inventory Control/Online product ordering
. Answering phones/Consulting
. Customer Service/Technical support
Education
Completing A+ Certification(2 of 2)
1. Los Angeles Valley College
1. Axia College University of Phoenix
2. Degree: Associate in Information Technology
3. 1 Year Complete
4. Graduating 2010
5. Continuing education beyond graduation
Employment
. Farmers Insurance (7/10 - Current)
Location: Simi Valley, CA
Position: Desktop Support, Technical Support, Computer
Refreshes, Inventory
Setup and Delivered Laptops/Desktops to Users in Offices.
. Staples (Office Supply Superstore): (8/07 - Current)
Location, Chatsworth St, Granada Hills, Ca
Position: Customer Support, Technical Support, PC Support
Stocker, Orders, Inventory, Furniture, Interaction with
customers
. Six Flags (06/06 - 12/06)
Location: Magic Mtn Pkwy, Valencia, CA
Position: Cashier, Stocking, Customer Support
. Ralphs (11/04 - 6/05)
Location: Chatsworth St, Granada Hills, Ca
Position: Bagger, Customer Service
Volunteer Backing Track Express (Current)
Provides Technical and Client Support
Skills and Accomplishments
2. Multitasked in a helpful and positive fast paced environment at Staples
to handle orders, furniture, recommending products, troubleshooting and
assisting customers
Collaborated as a team to increase sales and productivity by 3% over six
months
Researched office and technology products to provide best solution to
customers
Recommended office supply and technology products to customers
Achieved high customer satisfaction and service status at Staples
Recognized for excellent store presentation by general and district
managers at Staples.
Designed informational website for StarCraft game.
Excelled creatively in musical environments.
Helped Farmers Insurance abd Backing Track Express prevent computer losses
and helped provide technical and client support
Excellent driving record
Ability to lift 50 lbs
Excellent Attendance. Employee of the month 12/2008 Staples, Team Player,,
Analytical thinker, Strong work, Ethics, HIGHLY TRAINABLE, Dedicated to
Job, Dependable, Looks to do Tasks the Most Efficient Way Possible High
Achievement in Long Distance Physical Education: Track and Cross Country
teams
Help Desk, Customer Serive, Technical Support.
Contact this candidate