Customer Service Sales

Patricia A. Cicora

**** ********* **., ******, ** 43613

419-***-**** ( *******@***.***

Qualifications Profile

Highly skilled, motivated - trusted in Office Assisting,

Receptionist/Secretarial, Outside Sales, good typing skills, mail & phone

systems - expertise in working where it will be possible to utilize well

developed customer service bringing good ideas and high spirit to the job

in a congenial manner.

> Outstanding communication, ideas, interpersonal, and presentation

skills backed by adept delivery of effective and stimulating

workshops, course instruction and training in customer service, on

"People Management" even dressing for success.

> Exceptionally organized and disciplined multitasker able to coordinate

and drive multiple projects to successful, on time completion.

> Demonstrates ability to promote and maintain high degree of

performance with team work and performance.

> Dependable, family oriented open schedule and availability anytime -

"empty nest"

Professional Experience

2010 - The U.S. Govt. Census Bureau - Toledo Area -

Numerator position April - June

2008 - Holiday Inn French Quarter - Outside Sales Manager

. In charge of all Outside Sales for this property.

Responsible for driving on the road

everyday with some out of town travel as well. Good driving

record. Letter of Recommendation

1999-2002 Ort Tool & Die Corporation - Administrative Assistant

. Responsible for all incoming calls on a multi-level phone

system - including verbal

announcements, office and shop-wide, on a daily basis

. Duties included typing, faxing, copying, handling all mail,

filing, time sheets, spread

sheets, shipping, typed memos, letters and attended

training seminars, clinics, & classes most training on staying

up with being the "Perfect Office Assistant" maintaining all

company brochures for sales team and/or office.

. Planned and organized Newsletters, Company Events - Picnics

& Christmas parties, Blood Drives, Flu Shots, Golf

Outings, Donations to Charities for families, on the

Safety Committee. Responsible for company photography and updating Co.

literature

. Initiated WordPerfect, Microsoft Office, data entry (MS

Word, Excel, JobBoss, JD Edwards) fax machine,

calculators, scanner, copiers referral letter upon request.

Letter of Recommendation

1996-1998 The Andersons

. Receptionist -responsible for all incoming calls, store

announcements and assisted store managers when needed to

help all store teams.

. Typed, memos, created store signs, distributed payroll checks

on a weekly basis Involved with

store activities and events

. Responsible for visual coordination and maintaining

department's integrity

Page 2 - Patricia A. Cicora

Dance & Singing Choreographer - 35 years - show choirs, dance classes,

church musicals & dance and have choreographed musicals at high school and

adult levels. Sang in many churches choirs - many styles & "Praise &

Worship" Rock Teams. Currently - involved with Zumba classes - keeping

fit.

1987 - MaryKay Cosmetics - 19 years experience - awarded free car

(3) years, was top (10) sales . years in a top million

dollar unit in the nation under the direction of Sr. Natl. Sales

Director, Kathy Helou. Currently am Part Time getting product at

discount.

1986-1988 Bostwick-Braun - Receptionist/Clerk in the Industrial Sales

Dept - temporary help

1985-1986 Arthur Young, Seagate - 12th floor - Receptionist and Secretary

to Department heads

1980-1984 Nabisco Brands - Secretary to the Traffic Manager - Shorthand,

filing, typing bills of lading, organizing charts and worked

on tariffs.

1978-1984 Operated and managed my dance studio - "Patti Cicora's Studio of

Dance" Taught Dance, coordinated all aspects regarding

recitals, inventory of dance attire, dance conventions, etc.

Educational Background

> Participated in (4) Mary Kay Cosmetics Seminars on "People

Management" and that has been the best education I've achieved. I

love people and believe in the "Golden Rule". Was a free car driver

many years!

> Received Realtor License in 1980 - through Davis Jr. College in

"Practices & Principles" and "Real Estate Law".

> Received Dance Teachers of America Certificate in Dance - 1980

and have been affiliated with Dance Master of America for decades - as

a teacher performing & teaching competitive dance and attending dance

conventions/workshops throughout America.

> Attended University of Toledo 1976-1980 - Majored in Speech &

Hearing Therapy through the Arts & Science and Education Department.

Minored in music and dance - student teaching - Cardinal Stritch High

School. Performed with the University of Toledo "Varsity Singers" -

choreographed our routines. A great moment was opening up "Centennial

Hall/Savage Hall - 1976 - performing with Bob Hope!

> Runners up in Miss Dance of Michigan in 1976 with Dance Masters of

America.

> Graduated from Whitmer High School - 1976 - earned the Office

Education Association Certificate in Business Administration. Whitmer's

Business Certificate has allowed me to excel at many levels, office,

sales & people skills; also, portrayed many main leads in (3)

musicals, in choirs & dance.

* References and letters of recommendations provided upon request

Contact this candidate