Manager Operations
Resume:
CINDY L. CLEVELAND
Upper Arlington, Ohio 43221
Phone: 614-***-****
E-mail: *.**********@*****.***
PROFESSIONAL EXPERIENCE
Loan Servicing Manager
State of Ohio, Ohio Department of Development (Columbus, Ohio) – January 2005 to June 2008
• Responsibilities included day-to-day loan servicing and management of financial controls of six high-profile
loan programs for the Ohio Department of Development totaling $219 million.
• Developed and implemented loan payment tracking process and cash reconciliation procedures to maintain
the integrity and quality of the respective loan information.
• Prepared monthly internal and external financial reports designed to update key individuals on the status of
the loan portfolios and other relevant information.
• Reviewed and analyzed trustee reports for the Ohio Enterprise Bond Fund totaling approximately $200
million.
• Created reporting procedures for tracking annual appropriations against encumbrances and cash balances
• Coordinated information requests and served as main point of contact for external independent auditors.
• Reviewed, analyzed and recommended approval of regional agency loans and loan modifications.
• Monitored compliance with state policies and regulations
• Worked with regional agency representatives regarding business projections and cash flow forecasts for
various loan applications
• Managed 5 servicing staff within Department including credit analyst, fiscal specialist, and job tracking and
prevailing wage coordinator
Field Audit Manager
State of Ohio, Ohio Department of Aging (Columbus, Ohio) - October 1995 to December 2004
• Created and implemented new fiscal audit procedures to provide a more comprehensive audit approach.
• Managed and evaluated fiscal field auditors including developing and revising audit work plans, reviewing
work papers and supporting documentation.
• Monitored compliance with state and federal regulations
• Reviewed and analyzed general ledger activity.
• Created reporting procedures for eligible PASSPORT expenditures.
• Analyzed and assessed programmatic information working closely with agency representatives
• Reviewed and consolidated fiscal and programmatic financial reporting information
• Prepared written reports and presented findings to Executive Staff
• Developed new balance sheet tracking reports
• Reviewed and approved monitoring process changes
CINDY L. CLEVELAND
2379 Nottingham Road
Upper Arlington, OH 43221
Phone: 614-***-****
Email: *.**********@*****.***
Asset Based Lending (ABL) Credit and Operations Manager/Vice President
Bank One (JPMorgan Chase) - January 1989 to May 1995
• Managed and evaluated Relationship Officers, Operations Supervisor and Credit Analyst
• Developed monthly and quarterly reports to Senior Management; prepared written reports and
presented findings for loan approvals to Senior Loan Committee
• Managed liquidations for customers filing for bankruptcy protection
• Assured satisfactory internal and external audits
• Obtained appropriate levels of loan approval and assured proper documentation.
• Prior positions included ABL Relationship Officer/Assistant Vice President, ABL Relationship
Officer/Senior Loan Officer, ABL Relationship Officer/Loan Officer.
.
ABL Auditor/Operations Manager
Huntington National Bank (Columbus, Ohio) – September 1985 to December 1988
• Created and implemented new audit and operation procedures.
• Responsible for day-to-day controls of a $100 million loan portfolio.
• Trained, managed and evaluated staff of 9; assisted loan officers on customer calls.
• Prior position included ABL Auditor.
BancOhio National Bank/National City (Columbus, Ohio) – November 1980 to September 1985
Promoted to ABL Senior Administrator from ABL Operations Supervisor in January 1985
Promoted to ABL Operations Supervisor in January 1984
ABL Auditor – transferred in February 1982
Student Loan Interviewer
EDUCATION
Kaplan University, Continuing Education - Present
Franklin University, Columbus, Ohio, Bachelor of Science, Accounting, 1989
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