Customer Service Administrative Assistant

Vanessa Grant Samuel

***** **** ***** ******, ***. 378, Glen Allen, VA 23060 804-***-**** (

abjahp@r.postjobfree.com

Summary

Interior design professional with experience providing concept to

installation project management services to diverse clients. Excellent

administrative and business management skills to include hiring, mentoring

and development of employees. Demonstrated communication, presentation and

interpersonal relations skills.

Professional Experience

Appleone Employment, Newport News/Richmond, VA

Dec. 2009 - Present

Customer Care Specialist/Help Desk Support

Provide technical support on behalf of Keener Communications for the

American Healthcare Insurance Plan, (For Medicare) and act as liaison for

insurance brokers seeking to obtain certification for the Medicare program.

Oversee the registration of organizations and individuals in the insurance

industry for CE credits and Certification training courses. Process orders

for medical equipment and supplies. Provided insurance benefits information

to Amerigroup Healthcare customers. Enrolled Medicare customers nationwide

by conducting telephone surveys to collect medical information.

DCI International, Kingston, Jamaica Nov.

2005 - May 2009/ Sept 1994- Sept 1996/ Jan. 1988 to July 1991

Junior Interior Designer/ Design Captain/Design consultant and

Administrative Assistant

Provided design services from concept to installation, overseeing site work

and holding periodic review meetings with clients. Analyzed design

objectives and spatial requirements for renovations and new projects.

Developed and presented recommendations for space planning using computer

aided software and other media.

Sourced, selected and presented furnishing, fittings, and equipment (FF&E)

to clients for approval. Prepared working drawings and specifications for

construction materials and customer FF&E. Developed project schedules and

budgets and oversaw implementation, ensuring that projects were completed

on schedule and within budget.

Performed site supervision and coordinated contractor and technical team

activities. Performed site supervision and technical activities among

multiple stakeholders. Recorded proceedings at site meetings to ensure

client/ designer consensus. Evaluated and delegated administrative and

design related tasks in accordance with employee skills and abilities.

Whitebones Seafood Restaurant, Kingston, Jamaica

Jan. 2006 - Jun. 2007

Consultant

Provided consulting services to a high end restaurant startup. Developed

space planning and design recommendations and collateral materials.

Developed employee procedures manual, interviewed and trained employees,

and provided process improvement oversight.

Manpower Employment Agency, Deerfield Beach, FL Nov.

2003 - Jul. 2005

Administrative Assistant/ Technical Support Engineer

Provided administrative support to the JM Family Enterprises Technical

Support Department. This involved processing requests for IT support for

car dealership clients nationwide. Maintained a resource binder containing

policy and regulatory documents, employee procedures and other operations

data. Coordinated orientations and exit interviews for part-time and

temporary employees. Assisted with employee development, training

logistics, and recordkeeping for staff. At Bellsouth, provided technical

support for Internet subscribers. Set up Outlook Express and e-mail

accounts for residential and business customers. Provided troubleshooting

for wireless router issues, ensured internet connectivity, which also

included installation of modems.

Metro One Telecommunications Jun. 2001-

Aug. 2003

Customer Service Representative

Provided telephone customer service to Metro One Telecommunications

customers.

Education and Training

. Architecture, University of Technology, Kingston, JA (completed 2 years

towards B. Arch. - 2007-2008)

. A. Sc., Interior Design, Bauder College of Interior Design, Ft.

Lauderdale, FL, 1994

Memberships

. American Society of Interior Designers, Allied Member, 1996-2004

Computer Skills

. Microsoft - Word, Excel, Access, PowerPoint

. AutoCAD, Photoshop, Google Sketchup 3-D Modeling, On-going training for V-

ray and Autocad Revit 3-D programs.

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