Customer Service Representative

**** **** **** ****** ******, CA ***** 909-***-****

**********@*****.***

Sylvia Tachiquin

Objective

A bilingual Customer Service Representative, with over ten years experience. Orientated team

player with educational knowledge in general accounting principles. Seeking a position that will

utilize my development skills and knowledge in the following broad based competencies

Intro to Financing Cost Accounting Business Management

Corporate Accounting Effective Writing Data Entry (8500kspm)

Roadnet Business Communications Communications

MS-Word MS-Excel 10 key by touch

40WPM Kronos QuickBooks 2000

AS400 JDEdwards Bilingual Spanish

E xperience

04/14/06 to 11/20/09

Baxter Healthcare, Inc

Ontario, CA

Dispatcher/Customer Service Rep

Handle dispatch calls; assist drivers with any issues such as (directions, contact info, and shortages of any

sort. Periodically review and remove files older than 7 yrs. for destruction or transfer to central storage;

retrieve and/or re-file items from central storage facility and maintain accurate records of file activity. Create

expense reports for drivers, in ConCur system. Prepare manifest and other appropriate paperwork for driver

delivery. Prepare payment vouchers by matching PO’s, and expenses, verifying, coding and posting

documents. Handle order status inquiries, shipment discrepancies such as time, delays and various other

duties, held safety meeting regarding DOT regulations.. Assist the accounting department w/payroll & using

computer software PayClock, AS400 & Con Cur Expense. Create non-tops for shipments leaving the

warehouse, check quantities, weights, pricing etc. Extensive communications with sales, production, staff in

problem solving techniques. Responsible, hard working, a positive attitude, team player

11/06/06 to 07/06/07

Mellon financial

Irwindale, CA

Encoder/Moduler

Operate proof machine to encode dollar amount and other required fields on documents. Monitor quality of

images to include density and streaking. Perform maintenance as needed. Utilize 10-key proof and encoding

machine to add coded information such as dollar amount. Receive, verify and prepare checks, money orders

for proof encoding. Write correction forms and provide appropriate documentation to resolve out of balance

items if required. Verify out of balance transactions within bank proof work. Complete equipment

performance reports for management review.

05/06/02 to 06/15/05

Dean Foods Co of California

Buena Park, CA

Route Accounting Clerk

Assisted the accounting department w/payroll & accounts receivables using computer

software AS400. Verify and process proof of deliveries (POD) that are signed and bill

accurately. Scheduled meetings for employees as well as office staff. Data entry into

computer software, such as AS-400/Timberline. Ability to multi-task, and to meet

deadlines. Supervised drivers on Saturday(s) as well as dispatch. Authorized credits and

adjustments of product to customers. Followed up on orders to make sure customer was

satisfied. Assigned Hot Shots (same day orders) to customers the need product same

day. Provide back up support for transportation manager and Supervisor. Implement and

coordinate any other duties as assigned by the office manager. Prepared orders and

produced weekly reports. Generated Bills and proposals, worked with customers to

incorporate changes.

11/06/00 to 01/25/02

Heavy Metal Fitness Products.

Duarte, CA

Customer Service Representative

Handled high volume of incoming calls via a multi-line system. Followed up on orders to

make sure customer was satisfied Generated Bills and proposals, worked with

customers to incorporate changes. Handled wide range of customer issues.. Handled

soft collections calls. Followed up on Inventory for Purchasing Department. Responsible

for accurately& quickly filing invoices in customer files; pull, file & research customer

files. General office duties to include correspondence mail, copying, etc. Bilingual

(English\Spanish)

10/12/99 to 09/15/00

Vintage Bedding, Inc

City of Industry, CA

Customer Service Representative

Worked directly with customers, successfully resolving problems, providing information,

and answering questions. Organized and filed customer and vendor order forms.

Handled wide range of customer service issues for mattress Co. Extensive

communication with sales, production, and customer service, staff in problem solving

techniques. Schedule shipping arrangements for international orders. Generated quotes

and proposals, worked with customers to incorporate changes. Prepared orders and

produced weekly reports in QuickBooks. Produced Bill of Lading for shipments overseas,

weight, height, etc… Fill out proper export documentation including:

o Performa Invoice

o Hazmat Declaration

o International Bill of Lading

E ducation

Associate of Science Degree – Business Management – Everest College Ontario, CA

05/08- Present

Summary

Skilled at learning new concepts quickly, working well under pressure, and

communicating ideas clearly and effectively.

Demonstrated achiever with leading successful teams, managing day to day

business practices, and exceptional knowledge of financial planning.

References

References are available on request.

Contact this candidate