Customer Service Technician
Resume:
*** * ***** ***** ***** . nolanville, texas . ****9
813-***-**** . abjafw@r.postjobfree.com
Brandice N. Felix
Objective
Looking for an employer seeking an outgoing, dependable, and
hard working individual who learns new skills quickly.
Summary of qualifications
Good understanding of the spoken and written language
Ability to listen to and understand a customer's request
A sense of problem-solving skills and professionalism
Ability to actively serve customers, resolve issues, initiate
changes, teach co-workers/ new hires and maintain composure
regardless of customers' attitudes
Superb communication skills necessary to follow verbal and
written instructions, including the ability to understand
technical terminology.
In-depth mathematical skills necessary to accurately compute
fractions, ratios, percentages and totals.
Excellent interpersonal skills necessary to consistently
interact with customers, patients, families, visitors and
staff in a courteous manner; and to maintain positive working
relationships.
Great physical ability and stamina (to lift and carry up to
50 pounds and to remain standing or walking for prolonged
periods of time) to perform the essential functions of the
position.
Strong knowledge of Windows, Word and Excel based operating
systems, software applications.
3 years of customer services skills
Very organized and detail-oriented
Capable of working under pressure and in a timely manner
Employment
December 2008-December 2009 Comanche Memorial Hospital
Lawton, Oklahoma
Certified Pharmacy Technician
Entered and maintained job confidential personnel information
Answered questions and provided explanations to patients,
doctors, and nurses about medications
Answered multi-lined phones
Recorded administered medications in patient charts
Assembled prescription packets for nurses to give to their
patients
Responsible for the preparation of all IV admixtures
including
antineoplastics
Received, filled, and processed inter-departmental
requisitions
Sterile product preparation
Maintained drug treatment records
Ordered and stocked medications and medical supplies
Repackaged and dispensed medications
Provided information about the proper use of medications
Stocked nursing stations with drugs and supplies
Computer order entry
Maintained appropriate stock levels of IV drugs and supplies
Maintained the cleanliness of the admixture machinery
Experienced in stocking, expiring, and assigning drugs in
Pyxis
Entered and Updated data on to patient profiles
Trained new and current employees
Stocked and expired drugs in crash carts
Assisted the pharmacist during emergency situations
March 2006 - September 2006 Wal-Mart Pharmacy
Lawton, Oklahoma
Certified Pharmacy Technician
Handled customer questions, complaints, and billing inquires
Processed internal and external customer service requests
Interacted with insurance companies to insure proper billing
and coverage
Handled conference calls
Conducted Retail Pharmacy sales services
Ensured fulfillment of orders
Interacted with customers in person and over the phone
Stocked and maintained over-the-counter medication
Assisted with sales and inventory
Handled conference calls
Updated customers information for proper pickup
Assisted in handling proper procedures in collecting recalls
Handled third party insurance billing
Entered doctors prescriptions into patients' profile
November 2005-March 2006 Reynolds Army Hospital
Lawton, Oklahoma
Pharmacy Technician (Intern)
Entered prescriptions into computer system
Performed record keeping and inventory control
Verified appropriate medication
Checked printed labels affixed to the container for
correctness
Maintained computerized patient profiles
Received, reviewed, prepared, and filled physician orders
Handled drug packaging and labeling
Assisted in preparing IV admixtures
Stocked and expired medication in Pyxis and in crash carts
Verified prescriptions for doctors
February 2001-January 2002 Kelly Services
Clarksville, Tennessee
Filing Clerk, Sales Associate, Inspector
Organized, updated, and prepared labels for filing
Prepared invoices for faxing
Experienced working with customers in a friendly manner
Responsible for depositing bank deposits
Inspected automobile seats and finalized them for removal
Ensured new information was added to files in a timely manner
Perform general office duties such as typing, answering
phones,
Operate office machines, and sort mail
Education
August 2009-May 2010 Central Texas College
Killeen, Texas
10 credit hours
Radiology
August 2006-May 2008 Cameron University
Lawton, Oklahoma
15 credit hours
Radiology
July 2005-March 2006 Platt College
Lawton, Oklahoma
Pharmacy Technician
Awarded Clinical Excellence, Program Certificate
Certifications
Certified by the National Pharmacy Technician Certification
Board (PTCB)
CPR Certified
References
Lineta Conway, Pharmacy Supervisor
3201 W Gore Boulevard, Ste 100
Lawton, Oklahoma 73505
Dana Strawn, Pharmacist
3201 W Gore Boulevard, Ste 100
Lawton, Oklahoma 73505
Brent Peters, Pharmacist
3201 W Gore Boulevard, Ste 100
Lawton, Oklahoma 73505
Contact this candidate