Customer Service Administrative Assistant

Ellen Excell

*** **** ********

New Lenox, IL ***51

***/***-**** **** - ***/463-9336 Home

abjabw@r.postjobfree.com

Objective:

Seeking a full-time position where my skills and experience can be

utilized.

Skills & Qualifications:

. Type 70 words per minute

. Ability to transcribe using a dictaphone machine

. Working knowledge of Microsoft Word and Excel

. Experience with Microsoft Power Point and Access

. Familiarity of office procedures

. Excellent communication skills, particularly well with diverse

populations

. Well-developed problem solving and decision making skills

. Excellent organizational and time management skills

. Strong customer service ability

. Can work well on individual projects or as a team member

Education:

Joliet Junior College, Joliet, IL

. A.A.S., Network Specialist, May, 2004

. Certificate of Achievement, Microcomputer Support Technician

. Certificate of Achievement, Network Specialist

Work Experience:

Will County Circuit Clerk's Office July, 2005-Present

Deputy Clerk, Traffic Division; Domestic Violence; Felony; Holiday

Court

Duties: Organize court calls; check people in for court; take minutes

for judge during court calls; swear in defendants, witnesses, and

police officers for bench and jury trials; receipt (receive fine

money), balance money and make deposits; determine judgments with

prosecutors for absent defendants; enter all judgments into computer;

impound documents; register all paperwork (appearances, court orders,

petitions) answer telephone inquiries from defendants and attorneys;

maintain communication with police departments, local prosecutors,

assistant state's attorneys, and judges; prepare paperwork for

defendants (bonds, mittimus to jail, second dispositions to the

Secretary of State, failure to pay and notice to court letters,

warrants, quashes); organize paperwork for local prosecutors and

state's attorneys. Duties also include all office procedures (fax,

copy, switchboard, time stamp).

Teng & Associates, Inc., Chicago, IL Jan-Feb,

2005

Sector Coordinator

Duties: Assist office personnel with various projects including data

entry; organize files; check time and expense reports against

receipts; reconcile purchase orders to inventory; research project

files for appropriate construction documentation; copy; scan; email;

basic office duties.

Courtyard Bistro, Frankfort, IL December, 1996-

Present Food Server/Hostess

Park Plumbing, Orland Park, IL 1993-

1994

Part-time, temporary, administrative assistant

Responsibilities included: primary contact for contractors,

personnel, and customers; correspondence; filing; typing;

coordinated demarcation with utility companies for new construction

sites;

assisted in implementing a past-due account system

Volunteer work:

. Religious education teacher/mentor, St. Jude, New Lenox, IL, nine

years

. Religious education board member/secretary, St. Jude, New Lenox, IL

three years

. Board member/secretary/vice-president, Lincoln-Way High School

Athletic Boosters, New Lenox, IL, three years

. Officer, New Lenox Emergency Services & Disaster Aid

Contact this candidate