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Years Experience Customer Service

Location:
Grand Rapids, MI, 49525
Posted:
October 17, 2010

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Resume:

Michelle (Shelley) Boss

**** **** ****, *.*., Grand Rapids, MI 49525

Home - 616-***-**** * Cell - 616-***-**** * E-Mail -

abjabk@r.postjobfree.com

Objective

To be the chameleon that I am and fulfill all expectations, and job

qualifications with experience, good judgment, complete discretion and a

"happy to be here" attitude

Professional Experience

General Ledger

18 years experience in full charge computerized bookkeeping through general

ledger including journal entries, depreciation/amortization entries,

through financial statements. Perform audits as needed.

Accounts Payable

23 years experience-executing payable, including, job related costing,

purchase order and receiver matching to avoid being overcharged, and

monthly long and short term loans. 4 years experience handling a vast

amount of commercial loans, rents, draws and transfers for 12 separate

commercial companies including monthly commissions per leases.

Accounts Receivable

18 years experience billing and collecting incoming monies, including, 4

years heavy collections with over 275 commercial tenants per monthly

leases. Also including transfer of monies between general, money market,

savings or c.d.'s for 12 consecutive companies.

Cash disbursements

21 years experience reconciling, and maintaining current balances in as

many as 26 consecutive accounts, and trust account with as many as 75-100

clients.

Payroll

18 years experience executing computerized payroll on weekly basis for as

many as 900-plus employees, hourly & salary. Job costing of time cards,

prepared weekly, quarterly, and annual tax reports, made tax deposits, and

processed W-2's/1099's. Eleven years experience computing quarterly

workman's compensation reports, certified payroll reports, monthly union

benefit reports, and EEO reports. Reported monthly state and sales tax

monies due. Implemented wage garnishments, child support orders &

subpoenas as required by law. Certified in ADP Payroll processing, and

proficient using Human Resource, Time Reporting and Expense software.

Personnel Benefit Coordinator/Administrator

15 years experience maintaining company 401K-account reporting.

Administrated cafeteria plan, in house and all correspondence required of

aforementioned plan. Maintained personnel insurance and reporting. Look at

ways to cut company costs by studying various insurance plans.

Knowledgeable understanding of state and federal rules and regulations

regarding FMLA, HIPPA, & COBRA

Leases/Subcontracts/Property Management

9 years experience preparing leases and addendum's, both manually and

computerized for 12 consecutive company/partnerships. 12 years overseeing

lien releases and loan draws of all subcontracts per job. Customer

contact/service, coordination of contractors, utility companies and

document preparation.

Computers/Software/Spreadsheets

28 years computer experience, including extensive QuickBooks Pro, Microsoft

Office 2000 - 2007, ADP Payroll, HRIS, Lotus Notes, Great Plains, ABPI,

Drake, Peachtree, Apollo, Contel, Horizon, One-Write Plus, Real World,

Microsoft Works, Heavy on Excel Spreadsheets, and Word... Outlook, Windows

98, XP & Visit. Internet literate including Outlook, G-mail along with

most other mail sites.

Sales/Bids

6 years quoting prices, taking phone orders and conveying bids to various

landscapers, commercial contractors, and private homeowners.

Customer Service/Dispatcher

17 years heavy customer service handling phone calls, solving

problems/complaints, and putting out prompt quality service that kept

several clients continual. 6 years experience in heavy dispatching for an

excavating company involving delivery of topsoil/aggregate to homeowners or

jobsites.

Michelle (Shelley) Boss - page two

Personal Secretary/Office Manager - Internet

15 years experience reporting to the president of the company, typing all

necessary correspondence and taking charge of all daily office functions,

and overseeing office personnel, dispensing tasks for smooth office

environment

Paralegal

2 years experience maintaining client cases, keeping them in concurrency

with law guidelines, amending plan additions and payroll orders, complete

and file Petitions to Borrow/Sell, resolve issues/objections with

creditors, refigure plan calculations, overall problem solving.

Employment History

2005-Current Self Employed Contractor, Accountemps, Auto Boss,

Covert Services, Grand Rapids, MI

Bookkeeping

2004 In Montana caring for rehabilitating parent

2004. Goodlander & Co., CPA's, Grand Rapids, MI

Bookkeeper, Payroll, Receptionist, Overflow books

2002 - 2003 Michigan Salons, Franchisee for SuperCuts, City Looks,

Cost Cutters, SE Grand Rapids, MI

Payroll, Human Resource Manager (Owner sold franchise

while employed)

1998 - 2002 David Andersen & Associates PLC, Walker, MI

Head of Accounting/Paralegal

1992 - 1998 Myles Excavating Inc., Comstock Park MI

Office Manager/Bookkeeper/Secretary/Dispatcher

1991 - 1992 Self Employed & Accountemps

Subcontract Bookkeeper out of home

1991 Relocate to Michigan

1982 - 1991 The Kralow Company, Irvine CA (Real Estate

Developer/Property Mgmt. firm)

Property-Office Manager / Bookkeeper / Personal Secretary

Education

CPR - Cardio Pulmonary Resuscitation / First Aid Certification - Grand

Rapids Fire Dept.

ADP - Payroll Processing (Certificate)

Kent Career Center, Grand Rapids, MI - Bookkeeping I & II refresher courses

Coastline Community College, Costa Mesa, CA - AVT Accounting

Montana State University, Bozeman MT. - Computer Science major, 1 year



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