Customer Service Manager

Shawn Michael Thomas

***B Tanglewood Dru Monroe, GA 30656u 770-***-**** u ***********@*****.***

#Objective

A challenging and rewarding position in logistics, and warehouse operations with a growing, forward-

thinking company.

Skills Summary

•Project Management

•Report Preparation

•Written Correspondence

•Computer Savvy

•Customer Service

•Scheduling

Professional Experience

Manager

u Prepare reports for Hooters of America organization

u Author professional correspondence to customers and vendors.

u Design and deliver series of classes for Hooters of America employees, providing ergonomic

counseling and educating employees on proper lifting techniques to avoid injury.

u Conduct small-group sessions on Safety and Training.

Employment History

CARRIER AJC, ATLANTA, G.A., 2006-

PRESENT

Strong knowledge of the operating procedures and functions of the different kinds of equipment

u

Great ability to determine the causes of defects during the different phases of manufacturing,

u

based on knowledge of the entire manufacturing process and the general characteristics.

Exceptional skill in manipulating and coordinating the use of hand and foot levers controlling the

u

operation of the equipment used

WAREHOUSE SPECIALIST CRANE PLUMBLING, MONROE G.A, 2001-2006

Proven abilities in stocking,order-picking,shipping.and receiving

u

Skilled in safe warehouse operations; handle order expediting of toilets, basins and other fragile

u

equipment.

Experienced in worker training and supervision; leading teams, self-motivated and energetic

u

MACHINE OPERATOR CBS BROADCASTING, DURHAM N.C,

1995-2001

Strong knowledge of the operating procedures and functions of the different kinds of equipment

u

Great ability to determine the causes of defects during the different phases of manufacturing,

u

based on knowledge of the entire manufacturing process and the general characteristics.

Exceptional skill in manipulating and coordinating the use of hand and foot levers controlling the

u

operation of the equipment used.

In-depth ability to identify the causes of various irregularities such as jamming, overheating, low

u

air or oil pressure, cracked dies or collars, improper strike, loose fingers or inserts, broken or

bent pins or springs, and power failure.

Shawn Michael Thomas

109B Tanglewood Dru Monroe, GA 30656u 770-***-**** u ***********@*****.***

MANAGER, HOOTERS OF AMERICA, DURHAM N.C,

1989-1995

Communicating job expectations; planning, monitoring, appraising, and reviewing job

u

contributions; planning and reviewing compensation actions; enforcing policies and procedures.

Met kitchen financial objectives by analyzing variances; recommending corrective actions;

u

evaluating time-saving production techniques.

Achieved kitchen operational objectives by completing action plans; implementing production,

u

productivity and quality standards; training kitchen workers to expand their skills; identifying

and resolving problems; completing checklists and par sheets.

Decision Making, Process Improvement, Strategic Planning, Verbal Communication, Food

u

Sanitation, Safety Management, Leadership, Emphasizing Excellence, Management Proficiency,

People Management, Quality Focus

Education

Barringer High school – newark, nj

High School Dipoloma, 1983

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