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Customer Service Sap

Location:
Mount Pleasant, SC, 29464
Posted:
October 17, 2010

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Resume:

CARLA DUKE

*** ***** *** *** ***** Pleasant, SC 29464-7821 E-Mail:

abjab1@r.postjobfree.com Telephone: 843-***-****

Experienced Buyer/Purchasing Professional/Master Scheduler/SAP System Consultant

offering expertise in contract negotiation, proven cost reduction programs, SAP

expertise, training, consulting, utilization of SAP functionality to ensure data

integrity as well as increased productivity. Project management, supervisory, and

team building skills add to the ease and confidence of communicating with internal

associates and external clients and vendors.

SUMMARY OF QUALIFICATIONS

Twelve years experience in the manufacturing industry, including 10 years

of extensive SAP expertise utilizing all modules of SAP to create material

masters, establish MRP parameters, negotiate pricing, issue

outline/scheduling agreements, plan production, schedule forging,

component and tooling requirements for a tier one global supplier of

diesel engine timing gears to the automotive, truck, and heavy equipment

industry. Administer, monitor and analyze forecast to budget, production,

forging, component and tooling inventories. Collaborate with engineering

and sales on New Product Development. Initiate and create all Request for

Quotations for yearly service contracts, lease agreements, asset purchases,

tool repair/sharpening services, maintenance agreements for leased/owned

equipment as well as office supplies, shipping supplies, coolants,

lubricants, and oils. Develop sustained relationships with senior

management, internal departmental associates, external customers, vendors

and clients. Works well as a team leader or a member of a team with

minimal supervision.

PROFESSIONAL EXPERIENCE

Getrag Precision Gear Company, LLC. - A division of Getrag Corporation

(Tier One High Volume Global Gear Manufacturer)

Buyer-Supervisor Indirect Purchasing ___________

2004 - 2009

. Source, negotiate, and issue purchase agreements for all direct, indirect

services and tooling to ensure inventory availability for more than 5,500

individual part numbers.

. Establish SAP-MRP parameters and entered a wide variety of part numbers.

Including, but not limited to production planning, ERP planning, tooling,

raw material, outsourced product, outsourced services, work in process

(WIP), and finished goods.

. Analyze current business requirements, including but not limited to

budget / vs. forecast.

. Achieved cost savings totaling over $500,000,000 over seven years.

. Selected to be Materials Management team leader for the SAP R/3 Revision

4.7 upgrade implementation in 2005.

Indirect Material & Tool Crib Purchasing Supervisor _________

2002 - 2004

. Negotiate, source and purchase tooling, employee safety equipment, office

supplies, packaging/shipping materials, pallets and a variety of

consumables to ensure zero down time to the production floor.

. Initiate and research "consumption avoidance" project for

vending/dispensing machines for small tooling and employee safety

equipment.

. Create, negotiate, and review all lease, asset lease/purchase agreements

and execute the agreements.

. Responsible for reducing employee safety equipment and consumables

expense by $75,000,000 over seven years

. Research, assess, and establish consignment agreement with direct OEM CNC

tool suppliers. Total tool cost reduced by $5M.

. Total tool inventory on hand reduced by 49% to $1,200,000 over seven

years.

. Compose and maintain SAP header texts for all asset, equipment,

subcontract, outline/scheduling agreement, prototype, deferred tooling,

lease/purchase, service, tool purchase, consignment agreement,

maintenance,

. Develop all work instructions and Business Process Procedures for direct

and indirect purchasing.

. Supervise, train and build team to utilize skills to serve the production

associates by exhibiting excellent customer service and knowledge of CNC

tools.

. Resolve issues for other departments throughout the company. Tooling by

category reports were incorrect due to my discovery that the prevailing

system, for establishing/controlling tool inventory numbers, not utilized

by the engineering department.

. Instate MRP parameters for all tooling to reduce inventory and maintain

inventory levels to ensure zero down time to the production floor.

Team Lead - New Product Development Buyer ____________

2001 - 2002

. Negotiate, source, and purchase all materials to produce the IBOT 3000

wheelchair for Independence Technologies, Inc., a division of Johnson &

Johnson.

. Create Material Masters for two hundred twenty-five various components in

SAP as specified in DEKA, Inc. engineered drawings. This task included

creating and linking sub assemblies, as well as establishing MRP

parameters based on customer forecast. Duties also included entering

customer sales orders, creating shop orders, goods receipt with

serialization tracking, material movements, invoicing and shipping

documentation.

. Establish and maintain internal Approved Supplier Listing, supplier

quality certifications, insurance certificates to authenticate QS9000,

ISO-9001/2, ISO-14001, OSHA-18001 and TS-16949:2002 compliance.

. Appointed direct customer contact for this project. I received the award

for "Excellence in Customer Service" from Independence Technologies, Inc.

Hill-RomCompany, Inc. Division of Hillenbrand Industries(, a Fortune 500

Company

Sustaining Manufacturing Buyer __________

1998-2001

. Negotiate, source and purchase all components for internal manufacturing

and service repair inventory to ensure zero down time for shortages of

components.

. Field service parts inventory reduced 30% in three months, which

increased inventory turns from 4.8 to 29.8.

EDUCATION & TRAINING

Six Sigma Training - Green Belt * Jungian Functions & Problem

Solving * Kaizen Training * Continuous Improvement

Situational Leadership Training for Supervisors/Senior Managers

- Ken Blanchard Associates * AMA-Fundamentals of

Purchasing/Contracts/Leases for the Buyer * AMA Fundamentals of

Financial/Budget Analysis for Non-Financial Managers

Blue Ridge Community College, Associate Degree Accounting

TECHNICAL SKILLS

Microsoft Office Suite - Access, Excel, Outlook, Power Point,

Publisher, Project,

Adobe Acrobat 7.0 * Wal-Mart Retail Link POS & EDI

SAP- Expert Level: CO, FI, MM, PP, SD- Including EDI, WM



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