Customer Service Technician

**** ******* *****

Santa Fe, NM *****

*******@***.***

GLEN HARKLEROAD, RPSGT

OBJECTIVE

To work for a company who is dedicated in providing a

high standard of customer service for people in the community

while also utilizing my PC, internet and keyboarding skills.

My goal is to find work which I can achieve from home. I currently

work 3 days a week (7pm–7am) in a hospital, and am looking for an

opportunity to use the additional time I have ( 30+ hours a week) to

become an asset to an outstanding company who cares about it’s

reputation, quality of service and customer service, while at the same

time, having an opportunity to supplement my income.

EDUCATION

2004 BRPT Registration

1997 EKG Tech II certification

1987 Santa Fe High School Diploma

PROFESSIONAL EXPERIENCE

January 1997 – Present

St. Vincent Regional Medical Center Sleep Disorders Center

Santa Fe, NM

• Registered Polysomnography Technician

Performing nocturnal polysomnograms by applying electrodes to patients according to protocol

and 10/20 systems, including diagnostic tests, CPAP/BIPAP, BIPAP s/t, oxygen titrations, seizure

disorders, parasomnias, as well as MSLT, and MWT day studies. Giving patient education,

charting, equipment troubleshooting, and routine maintenance of all testing equipment. Patient

care assignments including: Pediatric, adolescent, adult and geriatric.

Acquiring, analyzing and scoring patient data according to all AASM and R&K guidelines, in

addition to preparing and generating reports for the department medical director.

Marketing and recruiting referrals for sleep center from surrounding area physicians and medical

facilities.

Participated in preparing facility for AASM accreditation and JACHO inspections. Assisted in

revising lab policy and procedures.

March 1994-May 1999

St. Vincent Regional Medial Center-EKG Department

Santa Fe, NM

• EKG Technician II

Performed 12 lead EKG studies on outpatients, pre-op, post-op, progressive care, CCU and ICU

patients, as well as all ER/Trauma patients. Assisted in performing continuous rhythm strips

studies for :

Pacemaker patients, participating in stress test studies in accordance to doctor’s orders and also

assisted in multiple defibrillator cardio-version tests.

Prepared patient information and charting for cardiologists review.

July 1993-May 1996

Lovelace Medical Center

Santa Fe, NM

• Medical Assistant/EKG

Was assigned to various doctors, greeting and roomed patients. Took patient vital signs, patient

education, charting and reporting all patient complaints and symptoms. Responsible for calling in

prescription refills, specimen collections, general lab procedures as well as running EKG’s in

both Urgent Care, Internal Medicine and Family Practice. Routinely assisted the doctor in

performing various procedures. Helped fellow nurses according to patient care needs.

Summary of Skills /Qualifications______________________________________

• Registered Polysomnography Technician

• Certified EKG Technician II

• Bilingual / English - Spanish

• Computer Literate:

MS Word Applications

MS Excel Applications

Proficient in Keyboarding / 10 Key

• Customer Service Experience

• Disabled and Elderly Care

• Pediatric and Adolescent Care

• JACHO and OSHA Knowledgeable

• CPR Certified

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