Customer Service Sales Representative

CHRISTINA L. COOK

Tulsa, Oklahoma / 918-***-**** / *****************@*****.***

WORK HISTORY _______________________________________

MANPOWER, Tulsa, OK, 10/01/07 - 07/26/10

Staffing Specialist

. Provide high quality customer service to all applicants, employees,

clients & potential clients

. Maintain a working knowledge of HR and HR employment laws

. Provide expert advice to clients and employees regarding best

employment practices

. Build and maintain a working knowledge of current clients and their

needs to provide superb quality and efficient recruits

. Accounting-Invoicing and Payroll

. Handle Unemployment & Worker's Compensation claims

. Source resumes through multiple online means for the most qualified

assets to our clients

. Pre-screen candidates to make quality matches between applicants and

clients

. Conduct interviews & and orientations of new hires to insure they are

equipped with the information and readiness needed to begin their new

career impressively

. Maintain relationships with schools & community organizations;

organize & attend Recruiting Events

. Meet with clients and potential clients to discuss how we can help

grow their business

. Provide exceptional service to our clients by creating and maintaining

reports for them

. Ready at a moment's notice to assist applicants, employees, clients,

and prospective clients with impeccable service

ALORICA, TULSA, OK, 11/07/05 - 08/08/07

04/17/06 - 08/08/07

Senior Recruiter

. Recruited for multiple Technical & Call Center positions

. Consistently exceeded weekly hiring goal 50+

. Created & implemented new policies & procedures that improved

recruiting efficiency and quality

. Checked in applicants

. Conducted interviews

. QA over all New Hire paperwork

. Assisted employees with questions regarding Employee Relations,

Benefits & Payroll

. Made offers of employment and scheduled new hires to start

. Assisted employees with Benefits Open Enrollment

CHRISTINA L. COOK

Tulsa, Oklahoma / 918-***-**** / *****************@*****.***

11/07/05 - 04/16/06

Assistant to H.R. Manager/H.R. Receptionist

. I handled various HR duties including:

o Created and Maintaining filing system for active personnel files

for over 1300 employees

o Assisted new hires and possible recruits with employment and

benefit information

o Answered employees' questions regarding benefits how to enroll

in benefits

o Completed numerous Employee Relations & Benefits special

projects

o Created and maintained electronic files for all Warnings and

Terminations

SBC, TULSA, OK. 11/04/02 - 11/04/05

Service & Sales Representative in the call center

. Provides customer and potential customers with exceptional Customer

Service

. Sold new products & services to customers and potential customers

. Assist Managers with Supervisor calls & provide additional training to

other Service & Sales Reps

. Trained new hires in successful Customer Service and Sales techniques

EDUCATION ___________________________________________

UNIVERSITY OF PHOENIX, Tulsa, OK.

. AA in Business Management-Nov. '08

. BS in Business with a focus in Human Resources-Sept. '12

SKILLS_________________________________________________

. Strong Organizational, Administrative and Quality Control skills

. Strong Analytical and Problem-Solving Skills

. Excel at handling Confidential Matters

. Excellent oral and written communication skills

. Proficient in Microsoft Office

REFERENCES___________________________________________

AVAILABLE UPON REQUEST

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