Customer Service Quality Control

Angela Crane 719-***-****

**** ********* ***** ******* **** 104 ( Colorado Springs, CO 80921

( ***********@*******.***

Objective

A challenging production support position where my years of office

administration, customer service, and clerical experience can add

efficiency and profitability to operations

Professional Skills

Customer Service

Customer Service ? Provided professional customer service while greeting walk-in

Professional and phone customers in a friendly and courteous manner

? Used exceptional listening and problem solving skills to

Analyze and identify, analyze, and resolve customer complaints

Solve Problems ? Shared information and ideas with customers in a timely and

understandable form

Conflict ? Employed personal and attentive service to develop good

Resolution relations with customers and insure that the customers would

Officer repeat

Production Coordinator

Attention to . Coordinated a 20,000 piece per day production floor

Detail . Designed, received, and entered customer orders

. Performed quality control checks

Organized . Used exceptional listening, communication, and analytical

skills to analyze and solve personnel, logistic, and operations

Exceptional problems

Writing Verbal ? Shared information with employees in a timely and

Skills easy-to-understand form

Flexible Team

Player

Works

Independently

Computer and Clerical Skills

General Office ? Proficient in Microsoft Office (Word, Excel and Outlook),

WordPerfect, and the Internet

Computer Skills ? Worked with Windows 98, 2000, XP, and Vista

? Handled multiple incoming calls per day on a multi-line phone

Math Skills system

? Operated and maintained copiers, printers, scanners, and fax

Typing, 10-Key, machines

and Data Entry ? Typing, 10-key, data entry, spelling, grammar, filing, and

math skills

Work History

Office Manager Colorado Recovery Bureau C/S, CO

Press Operator Alpha Graphics Billings, MT

Center Production Coordinator FedEx Kinko's Billings, MT

Transportation Security Officer Transportation Security

Administration Billings, MT

Production Coordinator Sutton's Sportswear Billings, MT

Education

High School Diploma Senior High Billings, MT

Contact this candidate