Customer Service Human Resources

NEKA N. DANIELS

** ********** ****** ****

Philomath, GA. 30660

Mobile - 706-***-****

***********@*****.***

MANAGEMENT

* ***** ********** ** ********* with training, leadership, logistics management and human resources.

Manage cargo and passenger transportation by air, sea, rail, bus, and truck, developing cost-efficient

procedures to reduce delivery time. Highly effective customer service and communication skills to

personnel at all levels in commercial and military environments. Guide shipments in the most difficult

environments. Respected by peers, subordinates, superiors, and customers.

Computer Expertise: Windows, MS Office (Word, Excel, PowerPoint, Access), Internet, Various

Transportation Management Software Systems

PROFESSIONAL EXPERIENCE

Assistant Logistics Coordinator, United States Army Kuwait April 2003-April 2004

• Provide movement control support for the surface & Air movement of personnel through the U.S.

Military Transportation System.

• Prepares, completes, and maintains air movement’s records, documents, and reports. Passenger

terminal representative provides services to accommodate arriving and departing passengers

and travelers awaiting air transportation.

• Provides all DOD/Military passengers with prompt, professional and courteous service on an

equitable basis.

• Provide information on air movement, routes, schedules, baggage limitations, and local facilities

for passengers.

• Knowledgeable of Movement Automation Query Systems such as GATES, GDSS, and GTN. In

constant contact with military personnel on a daily basis and understands DOD movements

terminology. Troubleshoot problems effectively.

• Interact with high ranking military and civilian passengers.

• Works well in high stress atmosphere and makes passenger related decisions in a timely manner.

• Interpreted DOD Regulations and applied Army standards to properly maintain files

Administrative Specialist, United States Army, Athens, GA April 1999- April 2007

• Plans and establishes priorities; assigns, distributes and reviews work of subordinate unit

sections and personnel.

• Proficient performance in administrative functions; reviews and edits correspondence; assist with

office requirements and writing office operating procedures.

• Manages unit and individual training. Manages personnel, finance and automated systems

activities. Manages and provides technical review of completed personnel actions.

• Assisted with pay actions utilizing Defense Joint Military Pay System-Reserve Component and

Automated Drill Attendance Reporting Software systems.

& TRAINING

CERTIFICATIONS

Human Resource Specialist, Postal Operations Course, IT Technician Certified

EDUCATION

ASSOCIATE DEGREE: NETWORKING SPECIALIST

ASSOCIATE DEGREE: MICROCOMPUTER SPECIALIST

ATHENS TECHNICAL COLLEGE, ATHENS GA, 2007, 2009

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