Customer Service Manager
Resume:
Austin Lee Benjamin
East Helena, MT 59635
Mobile: 406-***-****
Email: abja6e@r.postjobfree.com
Country of citizenship: United States of America
Veterans' Preference: No
Contact Current Employer: Contact me first
AVAILABILITY Job Type: Permanent
Work Schedule: Full Time
Desired Work New Professional
Environment
DESIRED LOCATIONS US MT Western/Missoula
US MT Helena/Butte
WORK EXPERIENCE Town Pump Inc. 6/2009 10/2010
Butte, Montana US
Salary: 24000.00 USD Per Year
Hours per week: 45 60
Casino Manager
customer service; administrative tasks such as audits, bookkeeping, payroll, record and file
maintenance, advertising, public relations, daily deposits, and daily report writing; repairing and
resetting signs; employee hiring, orientation and training; employee counseling and discipline;
scheduling and supervision of employees; merchandising to include inventory; receiving, pricing,
stocking, displaying and rotating of bar inventories; maintenance and basic repairs of gaming
machines and bar equipment; auditing gaming machines; keying daily sales; enforcement of policies
and procedures.
Town Pump Inc. 12/2008 6/2009
Butte, Montana US
Salary: 8.50 USD Per Hour
Hours per week: 36 40
Casino Assistant Manager
Responsible for assisting the manager in all aspects of casino operations. Duties include: customer
service; security of all casino assets; control of casino cash fund and inventories; auditing of shift
reports and completion of all paperwork; auditing and completion of casino payroll records; mark ups
and mark down of inventory adjustments; ordering office supplies; computer entry and recording of
sales and purchases in casino running book; balancing casino records to office reports; and
preparing bank deposit. (Contact Supervisor: Yes, Supervisor's Name: Shawna LaFave, Supervisor's
Phone: 406-***-****)
Town Pump Inc. 9/2008 12/2008
Butte, Montana US
Salary: 7.50 USD Per Hour
Hours per week: 36 40
Casino Bookkeeper
Responsible for all casino bookkeeping. Duties include: customer service; security of all casino
assets; control of casino cash fund and inventories; auditing of shift reports and completion of all
paperwork; auditing and completion of casino payroll records; mark ups and mark down of inventory
adjustments; ordering office supplies; computer entry and recording of sales and purchases in casino
running book; balancing casino records to office reports; and preparing bank deposit. (Contact
Supervisor: Yes, Supervisor's Name: Shawna LaFave, Supervisor's Phone: 406-***-****)
Town Pump Inc. 11/2007 9/2008
Butte, Montana US
Salary: 6.75 USD Per Hour
Hours per week: 30 40
Casino Floor Runner
Responsible for providing outstanding customer assistance. Duties include: customer service;
providing change; verifying wins; providing customers with a beverage; answering telephone calls;
cleaning gaming machines, bathrooms, bar furniture, glassware, etc.; changing paper in gaming
machines; mopping and sweeping floors; vacuuming, shoveling snow and sweeping parking lots and
sidewalks; and changing out soda or taps on beer kegs. (Contact Supervisor: Yes, Supervisor's
Name: Shawna LaFave, Supervisor's Phone: 406-***-****)
Sun Mountain Sports 6/2007 11/2007
Missoula, Montana US
Salary: 8.00 USD Per Hour
Hours per week: 40
Processing, Receiving & Returns
Handled all Company returns, and defective items, tracked repairs, replacements and return to stock
items. Input 20 50 returns a day, data entry and tracking. Computer and telephone communication
with customers. Customer service.
Town Pump Inc. 5/2005 6/2006
Butte, Montana US
Salary: 6.25 USD Per Hour
Hours per week: 32 40
Casino Floor Runner
Responsible for providing outstanding customer assistance. Duties include: customer service;
providing change; verifying wins; providing customers with a beverage; answering telephone calls;
cleaning gaming machines, bathrooms, bar furniture, glassware, etc.; changing paper in gaming
machines; mopping and sweeping floors; vacuuming, shoveling snow and sweeping parking lots and
sidewalks; and changing out soda or taps on beer kegs. (Contact Supervisor: Yes, Supervisor's
Name: Cory Benjamin, Supervisor's Phone: 406-***-****)
The Bean Stock 2/2004 5/2005
Missoula, Montana US
Salary: 5.25 USD Per Hour
Hours per week: 30 38
Barista
Deliver exceptional customer service to all customers, Be knowledgeable and enthusiastic about
coffee, tea and drink preparation and products. Prepare and serve beverages and food items
consistently by adhering to all recipe standards. Assist with setup, cleanup, stock work and handling
of food items. Simple Cash register skills, and cash handling. (Contact Supervisor: Yes, Supervisor's
Name: Jennifer Tanner, Supervisor's Phone: 406-***-****)
Orthopedic Specialists 2/2003 2/2004
Missoula, Montana US
Salary: 7.00 USD Per Hour
Hours per week: 25 35
Office Assistant
Record filing, charting and data entry. Insruance Billing and processing claims. Answered multi lined
telephone and routed calls to the apporpriate recipient. Filied, faxed and photocopied patients
documents. Scheduled appointments and called in prescriptions. (Contact Supervisor: Yes,
Supervisor's Name: Jodine Tarbert, Supervisor's Phone: 406-***-****)
Valentino's Restraunt 7/2002 11/2003
Missoula, Montana US
Salary: 5.25 USD Per Hour
Hours per week: 20 30
Server
•Check customer identification in order to ensure that they meet the minimum age requirements for
alcoholic beverages
•Check with customers to ensure that they are enjoying their meals and take appropriate action to
correct any complaints or requests
•Escort customers to their table
•Inform customers of daily specials
•Prepare a bill that is itemized and includes the total meal costs and sales taxes
•Talk about the menu to patrons and answer all questions about menu items
•Serve ordered items to customers
•Stock service areas with supplies such as coffee, food and utensils
•Prepare hot, cold, and mixed drinks for patrons.
•Describe and recommend wines to customers
•Take reservations
•Work with restaurant staff
•Train new restaurant employees on the restaurant's culture and practices
EDUCATION American School
Lansing, IL US
High School or equivalent 12/2004
Major: General High School
JOB RELATED Customer Service Training Company training and also attended Steve Beck's Exceptional customer
service parts 1 & 2.
TRAINING
REFERENCES Maria Caputo Clairs Inc Assistant Manager
Phone Number: 406-***-****
Reference Type: Personal
Mindi Erickson Town Pump Inc Casino Manager
Phone Number: 406-***-****
Reference Type: Professional
Trina Franke Town Pump Inc Casino Operations
Phone Number: 406-***-****
Reference Type: Personal
Jodine Tarbert SCRAM
Phone Number: 406-***-****
Reference Type: Professional
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