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Customer Service Manager

Location:
San Benito, TX, 78586
Posted:
October 08, 2010

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Resume:

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DOLORES A GARZA

***** ***** ***

SAN BENITO, TX 78586

956-***-**** ( Cell )

abja5s@r.postjobfree.com

Career Objectives

Seeking long term employment with a team oriented company that will allow for the

possibility of advancement.

Summary of Qualifications

Skills in billing,budget,financials,customer service, quotes, bookkeeping, all

phases of secretarial/administrative assistant,purchasing,requisitions, receptionist

duties, data entry, office support,switchboarding, shipping & receiving,

dispatching.

Work History

Jan 7, 2010 - April 15, 2010

Liberty Income Tax Services - Harlingen, Texas

Tax Preparer

Phones, customer service and Income tax preparations.

Sep 29, 2009 - Dec 27, 2009

Cameron County Harlingen WIC program - Harlingen, Texas

NFR Presenter

Present new product information packets to classroom of clients. Prepare packets for

classes, provide information to questions. All other duties as assigned.

Aug 26, 2007 - Feb 26, 2009

Godwin & Son Signs, Inc. - Harlingen, Texas

Office Assistant

Answer phones, take service calls, invoicing, collections, assist with payroll, end

of month checks and balances, correspondence, filing, typing, handle petty cash,

receive delivery tickets, distribute mail accordingly, distribute checks and all

other duties as assigned.

Aug 21, 2006 - Jan 11, 2007

EchoStar, Inc. Ltd - Harlingen, Texas

Administrative Asst. 1

Phones, applicant data entry, customer service, job fairs, filing,

typing,multi-tasking,HR Assistant,mail-merge,document storage and retention,

distribute mail, accept applications,copies,prepare popcorn for applicants, keep

computer testing room sanitized, assist applicants with computerized assessments,

screen applicants.

Sep 28, 2005 - Apr 17, 2006

Bales Mold Service, Inc. - Harlingen, Texas

Asst. Office Manager

Answer phones, typing, filing, inventory, shipping & receiving, maintained updated

MSDS sheets,Quotes,A/P's,A/R's, billing, invoicing, bank deposits, reports, memos,

letters, attended to customers, kept running inventory on steel pins, Quickbooks,MS

word, office, excel, prepared timecards.

Aug 18, 1995 - Nov 12, 2004

Harlingen CISD - Harlingen, Texas

Secretary/Dispatcher

Secretarial,filing,dispatch,payroll, absentees,correspondence,roofing files,

took & data entered all work, purchase orders requisitioned supplies, filed accident

reports to workers' comp., file vehicle accident reports, medical supply inventory

control, assigned vehicle keys, kept accurate filing on all 94 employees,

kept accurate vehicle inventory files, answered incoming phone calls, notarized

paperwork, rotated yearly files and kept inventory of such files. etc,etc and

all other duties as assigned...

Jun 18, 1989 - Jul 19, 1994

Coastal Engineering, Inc - San Benito, Texas

Secretary/clerk/dispatcher

Dispatching, secretarial, payroll, A/R & A/P, vendor account billing, AIA contract

billing, warehouse warranty work, inventory, and timekeeping duties.

Education

Aug 2007 - Dec 2010

Texas State Technical College - Harlingen, Texas

Education Level: Associates Degree

Major: Office Administration

Minor: Computer maintenance

GPA: 3.5

Graduated: No

Pan American University - Edinburg, Texas

Education Level: 1 year college, technical or vocational school

Major: Basics

Graduated: No

Rio Hondo High School - Rio Hondo, Texas

Education Level: High School Diploma/GED

Graduated: Yes

Occupational License/Certification

Texas State Technical College - Harlingen, Texas

Auto Mechanics

Certification

Issued: Mar 01, 1980

Texas Educational Support Staff Association, Inc. - Harlingen, Texas

CEOP Certified Office Professional

Certification

Issued: Sep 18, 2004

Expires: Aug 18, 2006

The State of Texas - Harlingen, Texas

Educational Secretary III

Certification

Issued: Aug 18, 1995

Expires: Aug 18, 2005

State of Texas - Harlingen, Texas

Notary Public

License

Issued: May 07, 2008

Expires: May 07, 2012

Computer Skills

Typing Speed: 57 Words Per Minute

. Accounting Software (Peachtree, QuickBooks, etc)

. Database Software (Oracle, Access, etc)

. Data Entry Terminal (PDT, Mainframe Terminal, etc)

. Desktop Publishing Software (In Design, etc)

. Email Software (Outlook, Thunderbird, etc)

. Graphics or Drawing Software (Photoshop, etc)

. Internet Browser (Internet Explorer, Firefox, etc)

. Networking or Lan Software (Cisco, etc)

. Peripheral Devices (Scanners, Printers, etc)

. Personal Computers

. Presentation Software (PowerPoint, Flash, etc)

. Spreadsheet Software (Calc, Excel, etc)

. Utility Software (Virus, File Compression, etc)

. Word Processing Software (Word, WordPerfect, etc)

Additional Computer Skills:

QuickBooks, TMS, Pentamation, two-way radio, Kronos, Vista,Peachtree, MS dos,

Office,Excel,Powerpoint,Access and Publisher programs.

Language Skills

English - Excellent ( Read Write Speak )

Spanish - Good ( Read Write Speak )

Additional Skills

Notary Public

Driver's License

Class C - Standard Driver's License

Commercial Driver's License Endorsements - P - Passenger

References

Ida Montemayor

CEO

Coastal Engineering, Inc.

956-***-****

Elizabeth Gonzales

Office Manager

Bales Mold Service

956-***-****

Mary Ann Godwin

Office Manager/Vice-President

Godwin and Son Signs

956-***-****

abja5s@r.postjobfree.com

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