Customer Service Sales

Location:

Posted:

October 17, 2010

Sharon Rolfes

Cedar Rapids, IA 52411

******@*************.***

Phone: 319-***-****

Objective:

I am looking for a position as a Front Desk Receptionist where

I can utilize my education and experience in sales, customer service, and

finance.

Professional Experience:

Bertroche Law Office July 2006 - current

Assistant to Lawyer

. Receptionist/Administrative duties at the front desk.

. Mediate incoming and outgoing collection calls.

. Research and analyze credit reports for proper resolution.

RF Services, Inc. Jan 2004 - current

Small Business Owner

. 3rd party collections averaging 42% while national average

is 24%

. Created, and built client base from 0 to 40.

. Manage weekly, monthly, and yearly reports.

MCI WorldCom July 1991 - Dec 2002

Financial Analyst

. Developed and validated monthly reports to determine proper

usage and correct system applications.

. Facilitated contract compliance.

. Worked credit & collections, customer service, and sales.

Belden Jewelers Aug 1989 - July 1991

Sales & Marketing

. Responsible for merchandising over $600,000 inventory.

. Lead store in sales quotas.

. Coordinated employee relations beginning with interview

going through training, scheduling and overseeing daily

activities.

Education:

Mount Mercy College

. Bachelor Degree - Business Administration and Marketing

. Completed college as a non-traditional student, working

full time to finance 100% of cost through employment.

Northeast Iowa Technical Institute

. Associate Degree - Accounting