Customer Service Quality Assurance

Location:

Posted:

October 16, 2010

ROSE KAJIH

OBJECTIVE

A chemical/biological research position within an established agency that contributes to

the mission of promoting public health and safety.

EDUCATION

Bachelor of Science in Chemistry, GPA- 3.5

Expected December 2010, Towson University, Towson, Maryland, 21252

• Related Coursework - Analytical Chemistry, Physical Chemistry, Microbiology, Chemical

Toxicology, Forensic Toxicology, Cellular Neuroscience, Integrative Neuroscience,

Organic Chemistry, Biochemistry, Anatomy & Physiology

• Related Analytical Instrumentation Experience - Mass Spectrometry/Gas

Chromatography, Ion Chromatography, High Performance Liquid Chromatography

(HPLC), UV-Visible Spectrophotometry, NMR Spectroscopy, IR Spectral Analysis

Differential /Ratio Spectroflurometer, Circular Dichroism Spectrometer

EMPLOYMENT

Research Intern

September 2009 – August 2010, U.S. Army Medical Research Institute of Chemical Defense,

Aberdeen Proving Ground, Maryland, 21010

• Participated in a Post-Traumatic Stress Disorder (PTSD) study that utilized animal

research models

• Collected experimental data independently and while working as part of a research team

• Utilized Microsoft Office programs to document experimental data, create spreadsheets

(e.g. kinematics study), and organize daily research tasks

• Prepared laboratory suites for surgeries and other research activities (e.g. locating

instrumentation, filling syringes, sterilizing counter space)

• Implemented an institute-wide reference library for USAMRICD researchers’ scientific

publications

Innkeeper

March 2009 - September 2009, Vandiver Inn, Havre de Grace, Maryland, 21078

• Welcomed guests/visitors and answered telephone/electronic mail inquires

• Resolved equipment failures (e.g. computer, telephone, fax, photocopier, printer, scanner)

• Supervised team members during inn conventions and weddings

• Trained new employees on company policies and procedures

Customer Service Agent

January 2006 – August 2008, Hilton Reservations, Carrollton, Texas, 75006

• Resolved telephone and electronic mail inquiries from loyalty members

• Conducted monthly policy meetings and mentored staff members

• Monitored customer calls for quality assurance