Customer Service Data Entry

JAMES A. CIRILLO

**** ******** **, *** ***

Indianapolis, IN 46260-2024

Cell: 317-***-****

Email: abja2l@r.postjobfree.com

OBJECTIVE & Extensive experience in Inbound and

Outbound Customer Service,

EXPERIENCE data entry of related documentation and

Programming & Analysis

SUMMARY: of Computer Applications. Desire a new

and challenging Call

Center/Customer Service, Internet and/or

Computer position.

Want to relocate (at own expense) to South

Carolina/family there.

EDUCATION: Bachelor of Science - Computer

Science/Management

Averett College (now Averett University),

Danville, VA

LANGUAGES

SPOKEN: English, Italian

HARDWARE: IBM and compatible PC's/Workstations, IBM

3090

OPER SYSTEMS: Windows, DOS, Linux, MVS, OS/2, UNIX

SOFTWARE: Mass Automated Downloading Software

(Various), Resume Finding

Software (Various), Usenet Newsgroups, FTP,

Gopher, MS Internet

Explorer, MS Office, Mozilla Firefox,

Netscape, WinBatch

PROGRAMMING BASIC, COBOL, dBASE III+, FORTRAN, JCL,

MVS ASSEMBLER, PASCAL,

LANGUAGES: SAS

PROJECTS: Customer Care Associate - Accu-Chek/Outbound

Adecco/Roche Diagnostics, Bldg VV, 10300

Kincaid Dr, Fishers, IN

02/01/2010 - Present

Outbound Agent building relationships

with Accu-Chek customers.

Achieved Bronze Level Qualification April 1,

2010; Silver Level

Qualification July 1, 2010 and Gold Level

Qualification Sept 1, 2010

Up-Trained on 3 new scripts due to meeting

Key Performance Indicators.

Achieved Incentive/Bonus Payout 6 successive

months - 4/2010-9/2010

Dispatcher/Customer Service Rep - Call

Center

USIC (United States Infrastructure

Corp.)/SM&P Utility Resources,

Inc./CLS (Central Locating Service, Ltd),

Carmel, IN

05/2008 - 10/2008 Ajilon Office Temp @ USIC

10/2008 - 09/2009 Direct-Hire @ USIC

09/2009 - 01/2010 Promoted to 2nd Shift

Team Lead

Dispatch computerized tickets for utility

locate requests,

related data entry, and responding to

inbound telephone calls.

Data Entry/Data Processing

Ajilon Office (Temp Agency) at Clarian

Health Partners

Indianapolis, IN Indianapolis,

IN

04/2008 - 05/2008

Telephoning doctors' offices to verify

contact info then

entering corrections into as many as 5

different databases.

Internet Researcher

NetNerd, Inc., Hillsborough, NJ

07/1998 - 03/2008

Searching for & high-speed automated

downloading resumes

from the Internet (Web, FTP, etc.) for the

staffing industry &

HR departments. Clients: AOL, KPMG Peat

Marwick, & JobBankUSA.

References and Salary Requirements available

upon request

Contact this candidate