Customer Service Assistant

Lorena Salazar

**** **** ******* **. *** Marcos, TX, 78666 512-***-****

***********@*******.***

Objective To obtain an entry level position that will enable utilizing my

international business and global communication knowledge,

academic background and customer service skills in order make a

positive contribution within the company.

Summary of Qualifications

Strong leadership skills

Proficient with computer literate such as Microsoft Word, Microsoft Excel, Power

point and Internet

Effective communication, both written and oral

Teaching and training experience

Able to work as team member and independently

Languages Proficient in Spanish and English. Ability to

speak, write, and read at a high level.

Education BAIS, Major in International Studies - International Business

Focus, May, 2010

Texas State University - San Marcos, TX

Minor Business Administration

Overall GPA 3.44

Associate in Business Administration

May, 2008

Honors Austin Community College - Austin, TX

Worked 35 hours a week to provide personal and school expenses.

Work Experience Dean's List: Spring 2009

Tax Refund Representative,

4N Service Tax Refund, San Marcos, TX

2008- Present

Explain tax refund procedures to international customers

Prepare paperwork for international customer's tax reimbursement

Update databases of customers and participating stores

Contact store managers to do tax refund contracts

Substitute Teacher

San Marcos CISD, San Marcos, TX

2008-2009

Taught to 18 to 20 children from Pre-K to 6th Grade, the daily

curriculum activities

Maintained a confident relationship and a good teaching

environment for different grade levels

Mentor/Tutor

Austin Community College Mentor/Tutor Program, Austin, TX

2006-2008

Assisted, supported, and motivated 3 to 5 elementary students to

success at school

Encouraged mentees to set goals for higher education

Organized activities for extracurricular events

Assistant of Promotion Area Director

Guanajuato World Trade Commission, Mexico

April-August 2003

Planned local fairs for different economic sectors to promote

their products

Organized trainings for local industries to make them competitive

in international markets

Updated virtual trade shows for different economic sector such as

food and agriculture, leather and footwear, developing industries,

and textile and clothing companies

Helped prepare Business plans for more than 50 industries and

targeted those plans to specific markets having the option of

exporting to more than 50 countries

"References Available Upon Request"

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