Donna Burleson

Arlington, TN *****

Home 901-***-****

Profile

A loyal, conscientious and dependable Administrative/Customer Service

Professional. Combines dynamic organizational and communication skills

with the ability to independently multitask. Trusted advisor, liaison

and assistant. Displays highly effective communication skills and

interact well with others. A strong team member who effectively

implements new procedures into work routines.

SKILLS

. Customer Service Representative/Insurance

. Property and Casualty License

. Client Relations

. Positive Company Representative/Customer Focused

. Time Management/Excellent Organization Skills

. Strong Written & Verbal Communication

. Public Relations

. Flexible to Changing Priorities

. Team Player

. Accurate and Detail Oriented

Employment History

Sneed, Robinson & Gerber, Memphis, TN 04/07 -11/09

Customer Service Agent

Responsible for taking incoming calls for and processed all aspects of

collector car insurance to existing clients and quoted insurance rates

for new business using the Applied Systems/TAM software.

. Input updated data for existing clients; responsible for all aspects

of outgoing mail

. Handled customers by identifying needs and solving problems.

. Various administrative duties to include answering phones when

needed.

. Displayed ability to manage multiple tasks without compromise to

quality or productivity.

. Highly effective customer service and public relations skills.

Ring Can Corporation, Memphis, TN

1989 -1990

Administrative Assistant

Performed all aspects of administrative duties for a large plastic

container manufacturer to include assisting salesmen with customer

orders and meeting preparation. Performed essential daily office

operations including answering multiple phone lines, filing, and

customer service.

. Displayed ability to manage multiple tasks without compromise to

quality or productivity.

. Worked closely with a diverse group of salesman.

. Handled customers by identifying needs and solving problems.

. Work with patience and focus under pressure; adaptable.

. Constantly sought solutions to satisfy customer/client and company.

. Highly effective customer service and public relations skills.

Truth, Inc., Memphis, TN

1986 - 1989

Typist

. Typed and distributed highly confidential polygraph reports.

. Displayed exceptional interpersonal and communication skills.

. Handled internal/external telephone inquiries.

. Conducted interviews to take necessary information to perform

polygraph tests.

Community Activities

Confidential Care For Women, Millington, TN

Volunteer Counselor 2010

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