Customer Service Manager
Resume:
OBJECTIVE To support the growth, prosperity, and success by
utilizing my demonstrated ability to integrate computer skills,
customer support experience, and related education to exceed
technical, business, and customer requirements. Skilled at
troubleshooting and fixing problems while minimizing customer stress
levels.
PROFILE Strive to always promote high quality, results-
driven, prompt, and professional customer service and support.
Excellent knowledge of hardware and software problems, troubleshooting
and resolving a wide variety of performance problems. Excellent
computer and record keeping skills. Meets or exceeds all work
objectives. Reliable, loyal, responsible, and trustworthy. Work well
with customers and staff..
EDUCATION Aims Community College, Greeley, Colorado
A.A.S., Computer Information Systems, August 2010,
GPA: 3.33/4.0
Dona Ana Branch Community College, Las Cruces, New Mexico
General Studies, 1991-92
Graduated from Mayfield High School, Las Cruces, New
Mexico 1991
EXPERIENCE Sales/Account Manager
November 2006 to March 2008
Colorado Pad Recycle
Berthoud, Colorado
Instrumental in the development and marketing of this start-up
company to provide carpet pad recycling services to contractors in the
flooring industry. Acquired 95 percent market share and a 99 percent
retention rate in less than a year in the Front Range of Colorado and
Southern Wyoming. Selected, negotiated, and finalized all contracts
in addition to managing department logistics and selecting vendor
sourcing. Supervised three recycling plant employees. Coordinated
shipment and placement of all vendor containers. Established efficient
pick-up and delivery routes.
Equipment Operator February
2005 to November 2008
Barefoot Farms, Inc.
Windsor, Colorado
Operated excavator, skid steer and various tractors in a safe and
effective manner in order to minimize the risk of injury and property
damage. Responsible for inspection and maintenance of equipment.
Trenched water, sewer, cable and electric lines. Excavated various
types of structures and materials. De-Silted ditches and waterways.
Prepared soil and graded terrain, applied fertilizers, and applied
seed using both hydro seeding and drill seeding techniques. Placed
crushed rock and boulders using heavy equipment. Installed and
repaired landscaping sprinkler systems. Performed snow removal on
roads and parking lots.
Owner/Operator
July 1997 to May 2008
Promotional Publishing, Inc.
Windsor, Colorado
Managed all phases and aspects of publishing and printing of
customized hotel guides with advertising
from conception to delivery. Developed marketing plan that generated
over $550,000 in sales the first
fiscal year of operation. Coordinated all aspects related to daily
business operations, including accounts
payable, accounts receivable, human resources, training, inventory
management, payroll, advertising,
maintenance and short- and long-term planning. Supervised sales
representatives and office personnel
in positive work environment. Designed and supplied special
publications upon request. The business
operated in a 14 state market area with over 800 accounts.
Assistant Detail Manager
November 1997 to July 2001
Auto Nation USA
Golden, Colorado
Supervised night detail crew for one of the largest Jeep/Subaru/ GMC
Oldsmobile in the country. Trained personnel in all aspects of
detailing new and used vehicles including, buffing, shampooing, dying,
and applying protective coatings to vehicles. Prepared vehicles for the
sales lot and for new car delivery to the customer. Maintained high
Customer Service Index ratings and high production. Responsible for
millions of dollars of inventory. Maintained the reputation as the
best detail shop in the Denver metro area.
Non Profit Program Manager May 1993 to
November 2003
Veterans for the Homeless, Inc.
Denver, Colorado
Implemented and administered social programs to assist the homeless and
others in need to help provide food, clothing, shelter and personal
development. Obtained over $600,000 in funding, which benefited 1,000
individuals and families in the Denver Metro area. Supervised special
events for underprivileged individuals and families. Organized and
managed outreach and fundraising programs in conjunction with the
public and other local non-profits, which improved the social well
being of the underprivileged. Sponsored and planned public relations
events such as The Cherry Creek Cold Water Classic that attracted
hundreds of participants and supporters. Trained and managed a staff of
10. Supervised all business operations including grant preparation,
solicitations and provided financial management to the firm adhering to
all federal and state laws.
Assistant Installer/Fabricator
May 1990 to May 1992
Add-A-Sash
Las Cruces, New Mexico
Installed windows, screens and doors to both new and existing
commercial buildings and homes. Fabricated window screens for various
applications. Managed inventory, performed shop maintenance along with
a range of other tasks related to day-to-to-day operations. Greeted and
assisted customers.
SKILLS
. Computer Skills: PC/Windows, Windows Server, Data Base Administration
(SQL and Access) as well as CIS network Analyst (Windows server 2000-
2008), Unix, Network Security, and Visual Basic
. Software: Oracle 9i, Microsoft Office, Visual Basic, Adobe, Page-
maker, Illustrator and Goldmine
. Operate fax, copier, scanner, multi-line phones, and use 10-key
calculator
. Digital Press, Bindery, Layout, Pagination, and Lamination
. Skid steer, excavator, snow plow and tractor operation
. Automotive, Mechanical, and Carpentry skills
. Strong analytical and critical thinking skills
. Good oral and written communication skills
HONORS Emerging Scholars Scholarship, Aims Community College,
Greeley, Colorado, 2010
Recognized by former Colorado Governor Roy Romer for outstanding
involvement in helping
homeless Veterans, 1996
Recognized by former Colorado Senator Dan Schafer for
serving the economically disadvantaged homeless
Veterans, 1997
-References Available
Upon Request-
Rhett Cline
2621 Clear Sky SW
Los Lunas, New Mexico
*************@*****.***
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