David J. Power

*** *** ******* **** #**

Nashville, TN 37221

(Temp. Address Due to flood)

615-***-****

Email: abj9yx@r.postjobfree.com

Objective: Experienced IT professional seeking networking/desktop

support position

Certifications: Network+ certification

Awards: Dell Customer Experience Award; 3 Dell Perfect-Attendance Awards

Skills: Microsoft Office products including Word and Excel;

Windows operating systems: 98, 2000, XP, Vista and Windows 7;

Perfect Keyboard; Auto Cad; MS DOS; Pertmaster - critical path

analysis; Project Manager; ability to quickly adapt to new

software; LAN WAN; TCPIP; exceptional analytical skills with

hardware and software issues; good verbal and written communication

skills; great social skills with cohorts; keen interest and ability

in mathematics; type 30-40 wpm; have kept current with PC'

Technology since 1976

Computer Technology Work Experience:

Self-employed PC Technician (November, 2009 - present)

Set up networks and backup solutions; update hardware and software;

repair computers for small businesses and home users.

Helpdesk / Technical Support Specialist, Dell Inc. (November, 2006 -

November, 2009)

Provided phone support to customers that purchased systems with a Gold

Warranty. Most recently via on-line Chat support.

Performed trouble-shooting, hardware, software, and networking.

Excelled in a fast-paced, metric-driven, customer-care environment,

researching issues on the fly and using appropriate tools and

resources to resolve issues quickly. Achieved top ranking in Metric

ratings for a number of quarters. Surpassed the targeted 90%

customer satisfaction as per random surveys.

Documented and logged all transactions; followed company policies and

procedures while maintaining the highest level of customer

satisfaction.

Helpdesk / Technical Support Specialist, Spherion- (April, 2006 -

November, 2006)

Part-time on a 6-month contract for Dell Inc. through Spherion

Additional Computer-Related Knowledge/ Experience:

Performed trouble-shooting and computer-support on PCs for over a decade.

Self-taught on machine code (1980's) on the 6510 processor; hand

assembled small word processor; created code on paper and did all

binary and hexadecimal calculations by hand; input code into memory

using a quick basic loader. The code reached a size that a software

assembler was required.

Other Work Experience:

Airport Security Guard, Securitas (June, 2005-November, 2006)

Self-employed Construction Sub-contractor/Masonry, Somerset,

England (January, 1998-October, 2004) Various clients; most recent

being Lord Cameron's Dillingham estate building houses, Ilminster,

Somerset, England.

Self-employed Construction/Masonry, Germany. (December 1993-

January, 1998) Various construction companies in East and West Berlin,

Hamburg, Leipzig, Munich, Cologne and Stuttgart. This required that I

have enough proficiency in German to work on the jobsite.

Self-employed masonry, Germany. (April, 1991-December, 1992)

Involved in rebuilding of East Germany after the Berlin Wall came

down.

Self-employed Construction Sub-contractor/Masonry, Chard,

Somerset, England. (1979-1991) Various companies including Rightways,

Sleemans and R.G. Spillers. Developed leadership, motivational and

supervisory skills.

3-Year Masonry Apprenticeship (1976-1979) began with

Castlestone Construction and completed with R.G. Spillers, Ltd. Upon

completion received the City and Guilds Certificate for Masonry.

(Education on next page)

David J. Power

Education:

Higher National Certificate (HNC) in Computer and Construction

Management, North East College of Technology (NESCOT). Epsom, Surrey,

England, 1993. (Approximately equivalent to a 2-year Associate's

degree)

Higher National Certificate (HNC) in Building Studies, NESCOT,

1993.

A-level English literature, Yeovil College, Yeovil, England,

1991.

City and Guilds Certificate for Masonry, Yeovil College,

Yeovil, England, 1979

References:

On request

Contact this candidate