Customer Service Manager
Resume:
Katie McKean
Gilbert, AZ *****
abj9y6@r.postjobfree.com
August 26, 2010
Dear Hiring Department:
Enclosed is my application for your review for the Accounting Clerk
position posted on Resume Book 360. I feel that I would be an excellent
candidate for this position because of my educational experience from
Arizona State University and my work experience as an office manager.
In addition to my Bachelor's degree I bring with me over 4 years of
experience as an office manager. As an office manager I handle the
administrative functions of a small business including the day to day
accounting functions utilizing Quickbooks software. I reconcile accounts,
do journal entries, run the weekly payroll, handle all of the billing and
payables functions as well as run financial cost and budget reports. I
have a solid understanding of accounting principals and pick up new
accounting software quickly. I also supervise the administrative and
service staff of the business. Because I run two separate departments of
the business I have become great at multitasking and organization. I keep
my service staff scheduled to provide the utmost customer service to our
customers and I keep my office staff on task and accountable for their
responsibilities so that no small details fall through the cracks. I
believe my experiences make me a great candidate for accounting position.
I am someone who goes above and beyond to make sure that the job gets done.
I am also looking to work hard and gain more responsibility within my
position. I feel that my experiences have prepared me to meet the
qualifications of this position and would like to meet for an interview. I
can be reached at any time via phone or email.
Thank you in advance for your time and consideration and I look forward to
hearing from you.
Sincerely,
Katie McKean
Katie D. McKean
2134 E Brooks St
Gilbert AZ 85296
Phone 480-***-****
Email abj9y6@r.postjobfree.com
EDUCATION:
Arizona State University '07
WP Carey School of Business
Bachelors in Marketing
Minor in Communications
WORK EXPERIENCE:
Desert Comfort (Mesa, AZ)
Office Manager/Service Coordinator
May 2007-Present
. Responsible for Payroll, Accounts Receivable, Accounts Payable,
Banking, Contract Billing, Sales Tax, Budgeting and Forecasting for
an HVAC contractor.
. Handled contract coordination from start to end of job (included
ordering insurance certifications, lien waivers, supplier funding, job
progress, change orders, and day to day communication with general
contractors)
. Handled all HR files, worker's compensation, and set up employees for
medical insurance and IRA accounts.
. Supervised administrative staff in day to day activities of the
company.
. Purchased materials and negotiated prices with vendors
. Created an inventory/job costing program, which helped the company in
maximizing efficiency between the price of a job bid and the actual
cost of the job.
. Scheduling service technicians
. Preparing service repair proposals
. Problem solving office related issues in an effective manner
Airport Auto Center (Phoenix, AZ)
Office Manager
March 2005-June 2006
. Create promotions and coordinate advertising to bring new customers
in.
. Responsible for payroll, accounts receivable, and accounts payable.
. Assist in daily management operations which include inputting
estimates into management system, contacting insurance companies,
processing the paper work for checking vehicles in and out of the
shop.
Itasca Bank and Trust Co. (Itasca, IL)
Teller
March 2002-August 2004
. Worked as a teller which involved cash transactions, direct deposits,
the sale of cashier's checks and providing customers with the utmost
level of customer service by completing transactions in a timely
manner and addressing problems professionally.
. Received a vast knowledge of the banking world by cross training in
the Marketing department, IS department and Trust department.
SKILLS Proficient in Microsoft Word, Access, Excel, Outlook and Power
Point, Publisher, ADP Management & Estimating, Quickbooks and
Quickbooks Enhanced Payroll, Business Plan Writer, Knowledge of
Medical Terminology
Contact this candidate