Customer Service Sales

Derwin Riley, Sr.

*** ***** ****** ** **** 601-***-****

Pearl, MS 39208 abj9xw@r.postjobfree.com

Work 770-***-****

Fax 601-***-****

Relevant Experience and Skills

. Strategic Market Planning . New

Product/Service Launch

. Market Identification/Penetration . Product Positioning

. Customer Management and Satisfaction .

Presentations/Demonstrations/Clinics

. Team Leadership and Motivation . Train New Distributor

Hires

. Expert Product Knowledge . Competitor Analysis

Summary

Creative, resourceful, peak performing individual offering strong

management, a high degree of sales proficiency, business development,

and customer service skills, as well as a variety of hands-on skills,

such as electrical and mechanical. Excellent interpersonal and client

relations skills. Ability to establish and maintain active

relationships with people at all levels. Motivational management

style. Recognized for professionalism, knowledge, sound judgment and

commitment to exceeding customer expectations. Good work ethics

combined with strong organizational and communications skills ensure

immediate and positive contributions.

Experience

Ecolab, Inc., Jackson, MS 2008 - Present

Sales Territory Development Manager

Prospect and obtain customers through generated leads and cold calling

to achieve annual new business sales of $400,000 or more. Recognize

sales opportunities and implement sales strategies. Introduce new

product offerings.

Build rapport and cultivate relationships with co-workers,

distributors and customers through professional demeanor and strong

interpersonal skills. Provide outstanding customer service by leading

and educating customers throughout the sales process.

Recognized as the #2 Sales Manager in the Southeast Region in 2009

managing sales in three states; Alabama, Mississippi and Louisiana.

Comcast, Marietta, GA 2007 - 2008

Communication Technician

Performed routine cable television installations, disconnects,

prewires, change of service, service calls, monitor for cable leakage

and log, MDU wiring for residential and business customers, install PC

hardware/software peripheral devices to connect residential customers

to Comcast High Speed Internet service in accordance with company

procedures and practices.

City of Rockford, Rockford, IL 2003 - 2007

Police Officer

Observed, detected, and apprehended violators of traffic and other

laws. Observed and took appropriate actions regarding physical

hazards and illegal criminal activities. Responded to emergency calls

and assists fire and EMS services as necessary. Conducted initial

investigations of incidents that occurred during the shift.

Determined appropriate action to be taken at each incident. Completed

a written report of all activities during a shift. Completed State of

Illinois forms when required for an incident. Completed departmental

forms, logs, and summaries related to the processing of evidence.

After reviewing reports, made necessary referrals to Winnebago County

Social Services, Juvenile Reception, the District Attorney's Office,

and private organizations. Testified in courts on the behalf of the

State of Illinois.

Ecolab, Inc., South Beloit, IL 1998 - 2003

Engineering Technologist Supervisor

Reviewed, implemented and effectively coordinated Engineering change

request into company manufacturing processes assuring accurate bills

of materials to minimize negative impacts on customer service and

various vendors, inventory levels and manufacturing lead times.

Created and/or modified shop floor routings and associated process

sheets for all products manufactured at the plant. Good management and

communication skills that allowed me to work well with co-workers.

Night shift floor supervisor of 20 personnel. Responsible for

electrical/mechanical wiring and testing of cleaning, sanitizing and

maintenance products via blueprints, schematics and wiring diagrams by

use of various tools and electrical testing equipment. Served as

secondary Senior IT Network Analyst and aided in the installation of a

two million dollar Warehouse Management System.

US NAVY, Great Lakes, IL 1995 - 1999

Recruit Drill Instructor

Responsible for mentoring the lives of personnel entering the Navy. As

a Recruit Drill Instructor I was classified as an experienced career

Sailor, specially selected for professionalism, experience and

commitment to excellence. Successfully trained over 450 recruits

through their entry level of boot camp in preparation for a career in

the US Navy. Demonstrated various management, organization and

communication skills with an ability to lead and train others to

achieve a goal.

US NAVY, Bremerton, WA 1990 - 1995

Interior Communications Technician Supervisor

Supervisor of Interior Communications Electrician shop that consisted

of 33 members. Maintained and repaired interior communications

systems; prepared and interpreted blueprints, schematics, wiring

diagrams and sketches; installing telephone and other communications

circuits, boxes, switchboards and fire detectors and alarms..

Spearheaded project to improve ship to shore telephone communication

hook ups and programming. Received a Naval Achievement Medal for

services provided in the Engineering Department. Two tour Persian

Gulf War Veteran (1991 & 1993).

Military Education

1990

Interior Communications Electrical Technician Advanced Training, San

Diego, CA - Advanced training of electronic, electrical and

mechanical theory to include AC/DC Circuits, electrical safety,

blueprint and schematic reading and designing, electrical measuring

devices (digital and analog); safety precautions, Maintenance Material

Management (3M)

Education

1990

Illinois State University, Normal, IL - Completed 2 years of basic

studies. Major in Business Administration.

H.S. Diploma 1987

Rockford West High School, Rockford, IL - General Studies

Skills Summary

Technical and Computer Related: Job Planning, problem solving,

technical research. Fluent with MS Office to include Microsoft

Outlook, PowerPoint, Access, Excel and various other computer related

skills. Exceptional communication skills.

Personal References

Available upon request

Contact this candidate