Sales Manager

Ken Stephens

St Petersburg Florida Phone: [***] *12-7996 abj9xf@r.postjobfree.com

ACCOUNT MANAGER

Account Executive highly skilled at driving new opportunities with existing clients. Deliver new opportunities at

impressive margins through a true consultative sales style and understanding of technology and business drivers.

Drive account penetration by working horizontally within the technical roadmap. Historically 74% of existing

accounts doubled in revenue in the first year. Managed accounts within the Fortune 100-1000 scope of companies.

Specialize in expanding major key accounts that are troubled.

B usiness Development Client Relations Sales Business Consulting Business Planning

Strategic Planning

P roject and Program Management Operational Streamlining

PROFESSIONAL EXPERIENCE

INTELLIGENT WEB PAY, SALES CONSULTANT [2009 – Present]

• Sales of Hosted Collections negotiation and payment software as a solution

• Focused on building a sales pipeline and signing new clients for Intelligent

Pay through daily cold calling of “C” level decision-makers

• Developing partner channel relationships

• Added 6 new clients in first quarter of 2010

PROSODIE INTERACTIVE, DIRECTOR OF SALES [2008 – 2009]

• Sales and delivery responsibilities for Hosted IVR Solutions in Telecommunications/Wireless,Healthcare

and Financial Services verticals

• Focused on new accounts and sold the company’s largest U.S. IVR solution in the company’s history

• Built partner channel with several of the largest call centers in the U.S.

BEVOCAL ACQUIRED BY NUANCE, DIRECTOR OF CLIENT SOLUTIONS [2006 – 2008]

• Sales responsibilities for Hosted IVR Solutions in Telecom/Wireless Call Center operation centers

• Responsible for Key/Major Accounts AT&T, Asurion and Vonage

• Sold over $2.7 million in services in 18 months

• Beat $1.5mm quota by 30% in full year

• Provided resources and guidance to build out backend services development to speed delivery times of our

product suite

• Negotiated to have our hosting facility manage a competitors’ product

• Initiated overall guidance in the branding of products and enterprise communication strategy with client’s

customer base

• Through client relationship skills delivered first reference-able account

• Maintained gross margin of greater than 40% on all sales.

SYSTEMWARE, ACCOUNT MANAGER [2001-2006]

• Sales and delivery responsibilities for on premise consulting engagements

• Responsible for Key/Major Account Norfolk Southern

• Doubled the revenue of assigned account base in the first year and maintained for remainder of tenure

• Focus on data warehousing and BI consulting engagements also s old data center solutions and managed a

data center move

• Sold consulting for database management and movement to SAN management

• Manage the relationship and contract aspects of these projects along with the internal delivery components

Able to Relocate & Travel Extensively Available for Full-Time & Contract Assignments

Ken Stephens

St Petersburg Florida Phone: [404] 312-7996 abj9xf@r.postjobfree.com

Microsoft [2001]

• Developed marketing strategy and value proposition or selling financial software solutions to venture

capital companies and their investment companies

• Performed market research and developed white papers that were published in Microsoft newsletter

• Generated leads from articles and direct mailers and cold calling

• Qualified leads and coordinated with Microsoft sales engineers to perform customer demos

• Strategy yielded sales of 1.1 million in first three months.

S1 CORPORATION, SR. DIRECTOR, KEY ACCOUNT MANAGER [ 1999 – 2001]

• Sales and delivery responsibilities for hosted financial services and insurance products

• Responsible for Key/Major Account State Farm

• Inherited other struggling accounts such as Citi and RBOC.

• Re-structured organization, put action plans in place with client and in eighteen months increased the

billing by $25 million per year

• Grew the account so that it provided 45% of the company’s overall revenue

• Beat revenue targets by 78% year one and 25% year two

• Maintained gross margin greater than 30% for all sales.

BLUERIDGE CONSULTING, ACCOUNT MANAGER [1994-1999]

• Sold Sales Force Automation (Siebel) and Call Center (Scopus) technology solutions implementations

• Primary account serviced was Bellsouth Business Systems

• Performed business process reviews and technology assessments for large multi-site call centers

• Achieved as high as 130% of quota selling additional services to large, complex Fortune 1000 accounts

• Maintained a gross margin greater than 30% on all sales.

EDUCATION / PROFESSIONAL TRAINING

Masters in Business Strategy,

BBA: Major in Decision Sciences, Minor in Statistics,

Georgia State University

Professional training that has developed exceptional speaking and presentation skills. Graduate research assistant

in the Economic Forecasting Center for Director, Donald Ratajczak. Developed business plans and provided

feasibility studies for business entrepreneurs seeking help from the School of Management.

Able to Relocate & Travel Extensively Available for Full-Time & Contract Assignments

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