Melissa Smith

*** ******** **.

Bossier City, LA 71111

318-***-****

Experience Summary:

Goal oriented works well with a team, or alone. Experienced in a challenging environment

requiring organizational skills, multi-tasking. Trustworthy employee that is responsible, and

reliable. Basic accounting, customer service, digital 5/10 line switchboard,

Xerox/Fax/Postage/Label machine. Types 55+ wpm, 10-key by touch, Dictaphone, computers

(Apple, Mac OS, Windows, Microsoft Office, Excel).

EXPERIENCE:

AUG 2008 to AUG 2009

Inbound Support Service Rep.

Amazon.com PHX4 / PHX5, 623-***-****

Work all incoming problems (PO’s, UPC#’s overage, miss-ships) up to 40,000 units a week,

monitor and escalate ISS and Catalog tickets, local contact related to reporting and usage of the

IDT (Inbound Defect Tracker), assist local Operations and Area Managers, manage and document

all items, assist with vendor returns, customer returns, customer orders, created a log for miss-

ships and overages, maintained overage report (for corporate), maintaining quality audits,

inventory control up to 1.5 million. Held weekly problem solve classes, reported daily to General

Manager.

JUL 1996 to AUG 2000

Nail Technician

Classy Nails & Hair 623-***-****

Attended 300 hours of specialized training to perform duties of manicures, pedicures, nail

enhancement, and owning your own business. Scheduled appointments, attended to customers,

retained knowledge of clientele preferences. Sold related products, balanced sales, and service

accounts on daily basis. Attended nail seminars and upgraded training. Preformed duties of

board meeting secretary.

FEB 1992 to JAN 1994

General Ledger (Accounting Dept.)

PetSmart Store Support 800-***-****

Ran reports for fixed assets/prepaid accounts, including reclassifying and reconciling accounts,

balanced two separate checking accounts for in/out of state vendors. Reports including trail

balances, special reports, keying entries for accounts payable, keyed/calculated, printed daily

reports of NSF checks. Maintained direct contact with stores, customers, and collection agencies.

Entered retail/cost changes, shelf tags/end cap signs, notices, and faxed to stores.

Purchase/transfer orders keyed, and checked. Copied, faxed, and mailed reports to appropriate

departments. Transferred up to 25 million, and allocated them to multiple stores.

Email: abj9x7@r.postjobfree.com

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