Manager Sales

.

Janice Stiscia

*** ********* *****

Bound Brook, NJ 08805

Home 732-***-**** Cell 908-***-****

********@*******.***

EXPERIENCE

American Arbitration Association, Somerset, NJ

June 1998 to July 2009

Case Manager

. Forwarded lists of Arbitrators to clients for review and selection

concerning arbitration of labor laws

. Appointed and contacted Arbitrators to schedule dates and locations

for hearings

. Made arrangements for hearings at various locations including offices

and hotels

. Ensured receipt of any legal documentation within a designated time

period and forwarded to Arbitrator and opposing counsel

. Received awards, notified concerned parties and sent bills for

services rendered

. Responded to and resolved questions, inquiries and problems

. Maintained files and telephone logs

. Served as liaison between parties and Arbitrators, dedicated service

to all parties involved

Engineered Plastic Products, Stirling, NJ

September 1992 to June 1998

Office Manager/Secretary/Personnel Director

. Handled all health benefits and maintained personnel files

. Contacted trucking companies to determine most cost effective means of

shipping and receiving of merchandise

. Interacted with trucking companies to track merchandise and to verify

Bill of Lading

. Completed appropriate documentation for merchandise sent

internationally

. Planned, coordinated and organized company social events

. Prepared various End of Month reports including sales, incoming and

outgoing materials

. Prepared documents for OSHA and other Government agencies

. Maintained inventory of office supplies and ordered as needed

. Handled Accounts Receivable, responsibilities included purchase

requisitions, auditing, reconciling statements, credit collection,

interpretation of data from credit reports, investigating/resolving

problems, contacted customers concerning outstanding bills

. Researched various new customers to determine credit status

. Verified incoming merchandise against Bill of Lading, notified

companies of short shipments, wrong merchandise or overage

. Was responsible for the President and Sales Departments correspondence

OCP Ketchum, South Plainfield, NJ September

1991 to September 1992

Accounts Payable Clerk

. Matching invoices to purchase requisitions

. Processing payments, problem solving

. Updating and maintaining all pertinent information on each account

Baker & Taylor, Somerville, NJ

December 1989 to September 1991

Credit/Accounts Receivable Representative

. Credit collection, interpretation of data from TRW, D&B reports,

. Identified routine problems, making recommendations and determining

course of action,

. Investigate and resolved customer claims, opening cash, applying

foreign cash/neg. cash, perform batching and filing, quality and

accuracy status reports.

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