Customer Service Medical Billing

Georalyn George

**** ******* ***** *** #**

Colorado Springs, CO 80916

Home 719-***-****

************@*******.***

Objective: Administrator Specialist with Medical Insurance Billing and

Coding experience. I Have knowledge in medical terminology seeking a

position that will adequately enhance my skills as well as allow career

advancement.

Education and Certifications

Medical Insurance Billing and Coding - I completed medical billing &

coding at Blair College, Colorado Springs. I received my Diploma February

2006. While in high school I attended Caddo Career Center-Assistant

Nursing Studies. I'm currently working toward a degree in Healthcare

Administration.

Related Skills and Attributes:

. Ability to diffuse difficult situations . Medical Billing

. Excellent Communication Skills . CPT and ICD-9 Coding

. Accurate Data Entry . Medical Terminology

. Multi-phone Skills . Medisoft & ACIS

software

. Extensive call center . Medical Claims

Processing

. Microsoft Word . Microsoft Excel

. Team Player

Profession History: over 11 years of professional courtesy call

center experience handling escalated calls, received MVP which was the

top 2 percent of MCI for duration of 1 year, continually made Club MCI

which was the top 10 percent of MCI, and received and award for top

quality and numerous other awards.

History:

Spherion/ Deluxe

Colorado Springs

Small Business Consultant

February 06 to February

10

I completed ongoing marketing training for small businesses growth and

image. With hands on experience allowed me to learn spreadsheets and

knowledge of printing. Facilitated training sessions company products,

services, and sales. While working with bankers maintained highly

confidential information regarding small business accounts. Learned

different markets and channels of Deluxe Corporation all while holding 10%

top salesperson within the company.

.

MCI

Colorado Springs, CO

Customer Service, Escalated calls, Order Entry

Sept 01 to August 05

I handled customer accounts from billing to establishing new service,

reimbursements, and credits. I was on standby for escalated calls when

customers need a supervisor to diffuse upset or dissatisfied customers.

Transferred to order entry to handle partner accounts for Quixtar Fionda,

and other partners.

Chesapeake West and Appraisal and Settlement Service

Irving, TX

Vender Operator

Dec 00 to July 01

Duties included, but not limited to: Inbound and outbound calls from

venders and clients, follow up on delinquent titles, problem resolution,

counseling venders regarding service requirements and maintain a

professional operation to client rapport to refinance mortgages.

Contact this candidate