Customer Service High School

Crystal Jones

**** ****** ****** **, ************, FL 32218

904-***-**** (cell)

***************@*****.***

EMPLOYMENT HISTORY:

Tech Support, AT&T (Call Center) Jacksonville, Fl – March 2008 – February 2010

1. Dispatch work and trouble information to maintenance forces

2. Contact customers by phone to verify if problems are resolved and to negotiate schedules for maintenance

3. Receive and analyze service orders and output reports

4. Input data on a computer while speaking with internal and external customers over the phone

5. Used computer programs such as MS Office, MS Word, Excel, Power Point, Outlook Express, and Internet to resolve clients technical difficulties

Pharmacy Technician, Walgreen’s Inc. Orange Park, Fl – March 2007 – January 2009

Responsible for front-line customer service, cash handling, merchandising activities, and light maintenance

Assist with receiving, stocking and tracking inventory

Help to ensure that the right customer receives the right prescription every time

Re-label, straighten, re-face, and clean merchandise.

Medical Records Technician, Clay Behavioral Health Center, Orange Park, FL - Oct 2005 to Oct 2006.

1. Process patient admission and discharge documents

2. Review records for accuracy, completeness, and compliance with regulations

3. Enter data into computers regarding demographic characteristics, disease history, diagnoses, and treatments

4. Release information to persons and agencies according to regulations

5. Protect the security of medical records to ensure that confidentiality is maintained

6. Prepare case files and client folders as needed by the case managers and doctors

Teacher Aide, Light House Learning Center, Orange Park, Fl – July 2005 – October 2005

1. Responsible for assisting teachers and students with daily activities.

2. Help prepare and grade school work

3. Receive and analyze service papers

4. Input data on a computer while speaking with the students

EDUCATION:

Ridgeview High School Orange Park, FL. Aug 2001 – May 2005.

High School Diploma awarded

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