Manager Customer Service

Aaron Babit Home Phone ***-

***-****

**** *********** **** **** ***** 818-

***-****

Simi Valley, CA 93065 ******@***.***

CAREER OBJECTIVE

RE: Operations Manager

BACKGROUND SUMMARY

My past responsibilities have been for the overall direction, coordination,

and results of growing teams from 10 to 85 members comprised of Technical

Service, QA, Customer Service, and Report Administrators. Part of my

responsibilities, were performing all aspects of administrative management

including hiring, coaching and performance reviews. I am a dynamic

individual with experience in planning, organizing, scheduling and

directing work, evaluating and managing performance together with

addressing customer issues and resolving problems.

CAREER HISTORY

Executive Board member Neighborhood Council

City of Simi Valley, Simi Valley, CA 6/2008-

5/2010

. Provide recommendations to City Council and local Planning

Commission.

. Review Planning and Zoning issues.

. Provide an informal atmosphere to voice local resident opinions and

concerns.

Customer and Technical Support Manager

Troll Systems, Valencia, CA 7/2006-4/2008

. Investigate and resolve customer complaints, both international and

domestic.

. Organized and implemented a filing system for each break/fix client.

. Interface with Manufacturing, Shipping, Billing, and

Production Control.

Field Service Manager Western Region

Pomeroy Consulting, Los Angeles, CA

9/1999-11/2006

. Supervise 85 technicians US wide, hire, terminate and reviewed all

personnel.

. Motivate and instruct technicians on technical service and customer

satisfaction.

. Increased service calls from 1.5 to 4 per day per technician.

Monitored SLA targets.

Project Service Manager

EDS, Los Angeles, CA 3/1997-9/1999

. Supervise 35 Technical, and Administration personnel within the

Healthcare area of EDS.

. Generated over 3 million dollars in Sales and Service Level

Agreements.

. Managed P and L responsibility, together with ISO 9001 Certification

. Ensured an environment that promoted effective communications,

positive

employee relations and teamwork.

Field Service Engineer, Service Manager,

IBM, New York City, Tucson, AZ, Los Angeles CA 3/1972-

3/1997

. Maintained a high level on Customer Satisfaction on high end systems

. Managed 40 technicians US wide 24 x 7 on large laser printer issues.

. Developed a 7 x 24 service agreement for the Banking Industry US

wide.

. Advised all customers on RFP's and SLA agreements.

EDUCATION

BS degree from New York City College

Major in Computer Engineering

Minor in Business Administration

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