Project Customer Service

Jinesh Patel

*** ***** ******, ***#***

Carol Stream, IL 60188

E-mail: abj9jn@r.postjobfree.com

Phone: 201-***-****

SUMMARY

. Over 4 + years of experience as a Project Coordinator and Project

Executive with excellence in project Management Skills.

. Involved in decision-making process of all phases of project lifecycle

and on schedule delivery management system and technical assessment.

. Reviewing technical details of project and issue SOW for all orders

and keep track with the necessary revisions and reissue SOW for

related projects.

. Proven problem-solving and analytical skills. I am well organized with

excellent planning and follow through on critical projects. Poses the

technical skill set required for the business environment.

. Played a critical role in the project coordinating on project on time

and eliminating unnecessary customer downtime.

. Assisting PM and Making Minutes Of Meeting notes after meetings.

Updating schedule, cost and resources on daily bases as well as

weekly.

. Reporting PM about the status of the multi project using MS project.

Managing technical Documents and data of projects on category wise.

. Submitting Technical documents to clients and follow-up for the

approval.

. Preparing Contractor Lists and NIT for Sub contractor Orders and

Presenting to Senior Management for further actions.

. Deputing Service Engineer at site based on the priority and

requirements on multiple projects.

. Attending technical inspections of the Materials at vendor place and

issuing Material inspection report.

. Preparing technical Inspection report based on clients required

specifications and submitting to clients.

. Arranging Meetings and coordinating presentation with team members on

Status of Multi projects running in the organizations on the power

point presentation on weekly as well as monthly basis.

. Operations management experience. Developed Project Plans with cost

and risk analysis.

. Exceptional customer service skills with strong written and oral

communications abilities.

. Record of rapid advancement based on demonstrated competence and

leadership abilities.

. Successfully maintain confidentiality of sensitive data, files,

records, and conversations.

Visa Status: Permanent Resident

SKILLS SET

Operating Systems: Windows 98/2000

Project Management Skills: Microsoft Project, Project Coordination,

Resource Management, Risk Management & Assessment, Budgetary Planning, Bid

Proposals, customer approval, vendor approval, Quality and control

Inspection, Reviewing technical Specification.

Packages: MS-OFFICE (Word, Excel, PowerPoint, Microsoft Project)

PROFESSIONAL EXPERIENCE

Elecon Engineering Co. Ltd, India June-03

- Nov 07

One of the largest Manufacturing organizations manufactures Material-

handling equipments for Powerhouse, cement plant, mineral plant, and steel

plants. Also execute the turnkey projects for esteemed customer such as

Indian powerhouse boards, and Gears for Indian submarines.

Role: Project Engineer/Coordinator/Assistant PM

Responsibilities:

Project Coordination:

. Assisting Project Manager in execution of multi project.

. To prepare Project Plan (PERT Chart) looking the delivery of Project

and in turn inform our various department for taking necessary action

& continuously follow up with concern to adhere the dates as decided.

. Preparing WBS of the project based on technical details and according

expediting the delivery and allocation of the resources on WBS.

. Reviewing detailed technical Specification of Project and issuing SOW

for the New Project and the RFP.

. Preparing Technical Team for the Project and Monitoring the Progress

of the Project.

. Preparing technical Vendor List for Multiple Projects and issuing

enquiries.

. Submitting Technical Design and Calculation to clients and follow-ups

for the approval.

. Distributing the Approved technical Drawings to technical team.

. Attending on Site technical workshop on daily basis to Monitor

progress of the project and controlling the resources of the project.

. Preparing Daily progress report of the each defined task/job on the

schedule and submitting the evaluation report to the higher management

level.

. Attending Technical meetings with clients and vendor and preparing the

MOM of the meetings.

. Preparing the risk Matrix and risk mitigation plan for every

individual task/job for bought out and sub-contracted job.

. Assisting PM and Making Minutes Of Meeting notes after meetings.

Updating schedule, cost and resources on daily bases as well as

weekly.

. Preparing resource Matrix, which illustrate task allotted to each

resources.

. Prepare and issue SOW for all orders and keep track with the necessary

revisions and reissue SOW for related projects.

. Preparing Contractor Lists and NIT for Sub contractor Orders and

Presenting to Senior Management for further actions.

. Arranging Meetings and coordinating presentation with team members on

Status of Multi projects running in the organizations on the power

point presentation on weekly as well as monthly basis.

. Preparing Communication plans for the client with the entire project

related resources information.

. Coordinate with team member about progress of project and meeting

agenda.

MIS (Management Information Systems)

. To generate various MIS reports on Monthly as well as Weekly

basis.

. Preparing a Complete Lists of items required completing the

Projects and monitoring the list of supplied and balance items

of the project.

. Preparing Cost, Schedule and resource chart on daily and weekly

basis.

. Preparing Table for technical details of the project including

resources usages and allocation.

. Attend Budget meeting on Monthly bases and review the financial

aspects of the organization and the projects.

. To prepare concept lay out, Bar Charts using MS OFFICE.

Inventory Control & Quality Control

. To measure & maintain the Economic Inventory Level by adopting

proper analysis & corrective actions.

. Preparing & Performing all required test on Mechanical,

Electrical and Electronics items used on projects based the

required test by the Standard Specified the Clients and the End

Users.

. Submitting all required Quality and test certificates to clients

and follow-up for the clearance of the Materials.

Customer Service

. Reviewing & coordinating with clients regarding Progress of

Projects Status.

. Preparing meeting notes after completing meetings.

. Assisting Clients and PM in the required departments of

technical details.

. Attending complains received from client and arrange to depute

service engineer at client's site by providing necessary spares,

if required.

. Follow up with client for Payment and Customer Approval on

critical issue.

EDUCATION

Masters in Project Management in Keller Graduate School of Management of

Devry University, Chicago IL GPA - 3.8

Bachelors in Mechanical Engineering Vishveswariah Technological University

Karnataka, India GPA - 3.4

Project Completed

Successful Working Project Plan for Enterprise information Systems

implementation project for Service Construction Inc. - Nov 09.

Request for Proposal Chetinad International coal Terminal

Construction/Manufacturing Project - june-09

Amalthea Facility Implementation Project Risk Management Plan- April 09

Website Development Project - Dec-08

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