Falicha Ceaser

*** ******** *******

Stockbridge, GA 30281

763-***-****

abj9j6@r.postjobfree.com

JOB HISTORY/DUTIES

Ometta Vent Care Services/Health Care, Plymouth, MN 3/2005 - 07/2010

Executive Administrative Assistant

. Organized all Travel Arrangements for Marketing Team and Executive

Management Staff in and outside of the US. Organized and hosted company

functions such as Holiday parties/socials, meetings, trips etc...

. Assisted with client's discharge & re-admission hospital visits/stays.

Assisted with client admission/insurance process.

. Update client's records (ICD-9 codes) Contacted MD/Nurses relating to

clients issues etc...

. Prepared memorandums outlining & explaining administrative procedures &

policies to supervisory workers.

. Operated keyboard & other data entry device to enter data into computer &

clients file.

. Scheduled appointments, gave information to callers, took dictation &

otherwise relieved officials of clerical work & minor administrative

business details.

. Read and routed incoming mail. Took referrals, answered multiple phone

lines.

. Oversaw clerical workers.

. Filed correspondence, cards, invoices, receipts and other records in

alphabetical and numerical order & according to subject matter. Data Entry

notation.

. Analyzed record keeping systems, forms control, office layout, personnel

requirements and performance standards to create new systems and revise

established procedures.

. Wrote designed and produced policies, memos, etc.

. Interviewed workers and examined records to gather data, following audit.

. Assist accounting rep. with processing payroll for employees &

collections.

. Assist as human resource assistant & assisted with application

process(give out Applications to potential employees, verify correct forms

of I.D. for I-9 form, Employment Verification process, Completeness of

Application), HSA accounts, insurance etc... Assist with New Hire

Orientation and In-Services / Training.

Shop NBC, Brooklyn Center, MN 7/2002 - 7/2005

Customer Service Specialists/Call Center

. Receive and place telephone calls. Perform data entry and use software

programs.

. Entered alphabetic, numeric and symbolic data from source documents into

computer, using data entry device, such as keyboard and optical scanner.

Must document all calls and evaluate each account to determine if further

research is necessary. Extremely fast paced and multi-tasked environment.

. Followed format displayed on screen.

. Deleted incorrectly entered data and re-entered correct data into the

system.

. Kept records of work completed.

. Incoming & Outgoing phone orders / email orders, Escalated call & issues.

ADDITIONAL SKILLS

Cashier skills, Data Entry, ICD-9 codes, Collections, Computer Literate,

Customer Service skills, Microsoft Word/Office, Outlook, Excel, Power

Point, Lotus Notes, and Access. Oracle, Sales, Strong telephone etiquette,

Communication skills, Problem solving skills, Excellent interpersonal

skills, 35-40 wpm

Contact this candidate