Human Resources Customer Service

Dana Daugherty

**** ** **** ******

Oklahoma City, OK 73122

Home Phone 405-***-****

Cell Phone 405-***-****

Qualifications:

I am knowledgeable in many current software applications. I have

above average skills for HR Profile, Great Plains Employee Systems, MS

Word and Excel. I have moderate skills for Access, PowerPoint,

ReportSmith and ADP Payroll in addition to internal databases. I type

50 to 55WPM and have data entry skills. And I have a strong

background in office management, accounting and human resources and am

extremely customer service oriented. I am very self-motivated and

able to work with a minimum of supervision. I understand and respect

the importance of confidentiality as a function of Human Resources and

as an employee advocate. I have a working knowledge of FMLA, FSLA,

USERRA, ADA, and other federal regulations. My previous experience

includes interacting with all levels of customers and employees. I

have a strong work ethic and readily accept change. I am able to

multi-task, prioritize and assume increased responsibility. I am

detail oriented and responsibilities are always completed in a timely

manner. I especially enjoy meeting new people and helping resolve

customer requests.

Employment:

2/2008-current Human Resources Specialist, Turner Bros, LLC.

I am responsible for all aspects of benefit administration

including health, income continuance, and 401K programs for

an interstate company of 750 employees. My duties include

enrollment, employee assistance, open enrollment, contract

negotiations, internal and external reporting, and

compliance with COBRA regulations. I also administer all

FMLA and short term disability claims. As the benefit

administrator, I am the point of contact for all employee

benefit questions and the intermediary for resolution of

claim issues with the benefit providers. Other duties

included pre-screening and interviewing prospective

employees, interface with contract agencies and employees,

administration of the DOT and non-DOT drug programs,

supervise drug program clerical staff, reconcile benefit

invoices for payment, plan and execute employee health

initiatives such as flu shot clinics and on site health

screenings, and administer the safety bonus program. I

have assisted in writing the current policies and

procedures and the employee handbook. My current projects

are the initiation of a benefits news letter and expanded

health screenings to include family members. Benefit

enrollment has increased by 23% over the previous plan year

and claim experience has decreased approximately 41% over

the same time period. I am also responsible for assisting

and training regional HR representatives in benefits,

employment law, disciplinary procedures, and the drug-free

workplace program.

6/2006-2/2008 Human Resources Assistant, AAR Aircraft Services-

Oklahoma

I was responsible for processing all pre-hire paperwork

including background checks and drug screens for new

employees. I also processed all new hire forms and

conducted new hire orientation. I was responsible for all

input to the HRIS database, employment verifications, and

audits for a staff of 975 employees both locally and at

satellite locations. Responsibilities included the

administration of all unemployment claims using the

contracted internet provider and participating in the

appeal process. I managed all data and interface with both

the Department of Homeland Security and the FAA regarding

airport security access and government regulation

compliance. I was the initial interface for the Human

Resource department and mediated/resolved most employee

disputes. I also was the backup the benefits specialist on

enquiries for the benefit programs and workers comp cases.

I was responsible for the maintenance of all employee

records. I also hosted company functions on a rotating

basis. I administered the uniform program and reconciled

all invoices processed for the Human Resources department.

I also assisted in writing policies and procedures for the

local facility working closely with the corporate office to

maintain compliance. I coordinated and analyzed the annual

performance evaluation and all associated compensation.

2005. Human Resources Specialist, BMK, LP

My initial position with the company was as the

receptionist. My duties included answering a multi-line

telephone system and as the point of contact for visitors

and vendors. My last position was as the Benefits

Specialist in the Human Resource Department. My

responsibilities for this position were the management and

administration of the benefit programs for a national

distribution company of 850 employees I was responsible for

the reconciliation of monthly benefit statements. I was

also responsible for the annual open enrollment and new

hire enrollments using the vendor Internet sites. I

managed the third party COBRA program that was handled in-

house until June 2005 and consisted of 43 participants. I

did the initial set up and I maintained the employee

information database (HR Profile) and was active in

implementing employee policy. I maintained personnel

records, planned employee events, ordered supplies, and

maintained the multi-line telephone and voice mail system.

I was an active member of the safety committee and assisted

in the resolution and counseling of employee related

issues. I created and processed monthly reports using

Report Smith and Excel. I was also responsible for all

government reporting regarding benefit programs. My duties

also included heavy interface with the payroll department.

I was the key point of contact for employment verifications

and was the back up for the worker's compensation,

unemployment, and FMLA programs. I supervised the

activities of the HR associate and compiled weekly

reporting for the management team. I trained supervisors

on employment law, interviewing techniques, and conflict

resolution.

2002. Office Assistant, Bluebell Creameries

Duties included answering a multi-line phone system, taking

customer orders and resolving customer issues. I

reconciled driver's invoices and cash received daily. I

also tracked and resolved invoices for payment.

2000. Texas Instruments, Inc.

I performed a wide range of duties including the operation

of wafer fab equipment. My administrative experience

included the following: billings, journal entries, ledger

reconciliation, and adherence to government regulations,

input and tracking of financial data, timekeeping, human

resource interface, & travel arrangements.

Education:

2010 McAfee & Taft FMLA Master Certification

1975-1978 David Lipscomb University Nashville, TN

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