Manager Customer Service

Kaneitha Boyd

**** ***** **** ****** *****, ID 83713, Cellular 208-***-****

abj9i9@r.postjobfree.com

Summary of Experience

* Proficient with E-Mail, MS Publisher, MS Works, MS Word, MS Outlook, MS

Excel, MS FrontPage, Adobe Photoshop & ACT!

* Dependable, hard working, reliable, and punctual.

* Recognized for long hours, commitment to customers, attention to detail,

professionalism, and follow-up.

* Met or exceeded all performance goals to date.

* Handled billing services and other accounting duties as needed.

* Regularly took on added responsibilities, demonstrated flexibility and

ability to learn quickly.

* Demonstrated team spirit by sharing insights, independent research, and

knowledge with colleagues in need of assistance with calculations,

methodology, spreadsheet automation and more.

* Analyzed and organized office procedures, such as bookkeeping and

clerical services.

* Answered staff inquiries and advised personnel on administrative and

clerical matters. Communicated professionally with upper management and

customers.

* Created and edited newsletters, advertisements, and brochures utilizing a

variety of desktop publishing programs.

* Provided support to management, handled routine administrative work,

coordinated statements, maintained records, and tracked information.

* Pursued improving the efficiency of existing operational procedures.

* Compiled reports and records.

* Highly organized, good secretarial skills, phone coverage, filing, data

entry, activity scheduling and general office duties. Handled reception

area and answered phones. Handled mailings and ordered office supplies.

* Assisted supervisor in daily record keeping including payroll records.

* Planned and organized work under minimal supervision of manager.

* Worked well with all levels of management and regularly assisted managers

with projects.

Work Chronology

Billing Specialist - Engelmann, Inc. Ketchum, ID 2007 ~ 2009

Responsible for production and delivery of all client bills, accurate

invoice entry, updating excel billing spreadsheets, running all billing

analysis and reports, organization and maintenance of all billing records,

research & repair of errors in data entry, meeting billing deadlines,

payroll data entry, working Independently and as part of a team

Teller & CSRM

(Client Service Relationship Manager) -

First Bank of Idaho. Ketchum & Bellevue, ID 2005 ~ 2007

Opening accounts, taking deposits, cashing checks, opening & closing the

bank, proficient in programs required for daily work, answering phones,

graphic design/special projects, building client relationships

Receptionist - First Bank of Idaho. Ketchum, ID 2003 ~ 2005

Answering phones, greeting clients, ordering supplies, preparing/faxing

documents for Loan Processing, printing cashier's checks, shipping, loan

package preparation, document creation, graphic design, web page design,

assisting with various bank projects

Assistant Manager - Jane's Paper Place. Hailey, ID 2000 ~ 2003

Ordering, freight, returns, handling cash, Sales, pricing, stocking,

operating office machines, customer service, using 4 different types of

copy machines, faxing, binding, printing, laminating, scoring, cutting

Education

H.S., 1993

Wood River High School, Hailey, Idaho

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