Customer Service Manager

Jacob McClelland

**** ******* **** ******, ** ***17 814-***-**** H)

814-***-**** C) *******@*****.***

OBJECTIVE

Seeking a Chemist position in an established organization in where I can

utilize my college degree and customer service experience to positively

impact society while building a rewarding career.

EDUCATION

Hillsdale College - Hillsdale, MI

Bachelor of Science in Chemistry, Cum Laude May 2008

Research Assistant (5/07 - 6/07)

< Petitioned for and received funding from LAUREATES (Laboratory for

Advanced Undergraduate Research Education Adapted for Talented and

Extraordinary Students)

* Performed fatty acid extractions on chick embryo liver.

* Analyzed findings using a GC/MS.

* Compiled data entry analysis and statistical information.

Lab/Teacher's Assistant (8/06 - 12/06) and (6/07)

* Prepared lab materials and set-ups.

* Responsible for chemical storage.

* Instructed college students during labs and provided needed reagents and

equipment.

MEMBERSHIPS

* American Chemical Society-Hillsdale College Chapter (2004-2008).

Position Held: Secretary

* Sigma Zeta, Math and Science Honorary-Hillsdale College Chapter (2005-

2008) Position Held: Historian

SKILLS SUMMARY

< Proactive and Strong Work Ethic

< Dynamic Personality/ Interpersonal Skills

< Leadership and Team Building

< Time Management and Goal Achievement

Professional Employment History

STARBUCKS, INC. - Erie, PA (6/08 - Present) Shift Supervisor

* Manage and motivate 6 to 8 employees per shift ensuring that the

company's policies and procedures are followed

* Promote positive interactions between the employees and customers to

facilitate customer satisfaction in this fast-paced environment.

HILLSDALE DINING SERVICE - Hillsdale, MI (8/04 - 5/08) Student Manager

* Coordinated events and participants including: chefs, cooks,

administrative staff, support workers and guests.

BAYCLIFF HEALTH CAMP - Big Bay, MI (5/06- 8/06) Camp Counselor and

Recreation Specialist

< Implemented and oversaw an exercise regime based on recreation for

physically impaired young boys.

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