KAREN M. STONE page * of *

*** ****** **., *** ** - Upland, California

Home: 909-***-**** - Cell: 909-***-****

abj9h7@r.postjobfree.com

OBJECTIVE

Certified Medical Assistant, Administrative Medical Assistant,

Certified Phlebotomy Technician

SUMMARY

. Nationally Certified Medical Assistant: 688387/Certified Phlebotomy

Technician I: CPT39360

. Experience in a medical facility as a Medical Front Office/ Assistant

. BLS CPR/AED Certified

. Well organized, detail oriented

. Committed to provide high levels of customer satisfaction

. Reliable with personal and confidential information

. Active and cooperative team player able to work well independently

. Adaptable to learning and developing new skills

. Consistently meets established goals and company standards for quality

and productivity

. Proficient in Microsoft Office software, Outlook, and proprietary web

based applications

EXPERIENCE

Parveen Virani M.D. - Chino, CA/Hiep Dang M.D. - Artesia, CA 2010

MEDICAL ASSISTANT EXTERNSHIP

Assisted in all aspects of the operation of a medical office, including

registering patients, verifying insurance online and by phone, referred

patients to specialists and confirmed appointments, vital signs, assisted

with back office procedures including venipunctures.

Westcliff Laboratory - San Bernardino, CA 2009

PHLEBOTOMY EXTERNSHIP

Duties Included: Input computerized insurance data; stock rooms with

laboratory supplies; maintain a safe and clean work area; process and spin

blood; prepare specimens for the lab; perform venipunctures; butterflies

and syringes on adults, infants, and children.

Allstate Insurance Company - Diamond Bar, California 2000 - 2009

CUSTOMER SERVICE REPRESENTATIVE

Assisted internal and external customers with inquiries regarding insurance

policies, complex billing questions, made policy changes and endorsements,

analyzed policies for accuracy, processed credit card and check by phone,

insured all calls created a valuable customer experience, reviewed policy

information for accuracy and recommend necessary corrections, processed

agent initiated endorsements for customer's insurance policies.

Chaudhuri Medical Group - Montclair, California 1983 - 2000

AKA: Friendly Hills Medical Network, Cigna Healthplan /INA Ross Loos

FRONT AND BACK MEDICAL ASSISTANT

Assist patients with appointment scheduling, doctor referrals, insurance

billing, collecting payments, review individual patients insurance benefits

and coverage's, advising of coordination of benefits, processed medical

billing and applied proper coding for services rendered, audited medical

records in accordance with medi-cal and medi-care guideline to assure

compliance, performed data entry of personal and confidential patient

information regarding medical history, insurance and billing, vital signs,

assisted with back office procedures.

KAREN M. STONE page 2 of 2

880 Orchid Ct., Apt 17 - Upland, California

Home: 909-***-**** - Cell: 909-***-****

abj9h7@r.postjobfree.com

RELATED EDUCATION AND TRAINING

Universal Schools & Colleges of Health & Human Services - Montclair, CA

CLINICAL & ADMINISTRATIVE MEDICAL ASSISTANT

CERTIFIED PHLEBOTOMY TECHNICIAN I 2009

Chaffey College - Ontario, California

MEDICAL BILLING AND CODING CERTIFICATE 2005

Northwest College - Pomona, California

MEDICAL SECRETARY - MEDICAL INSURANCE 1983

COMPANY SPONSORED TRAINING - Introduction and Resolution Process;

Information Technology usage; Building a Professional Customer Service

Image through Voice; Developing Effective Listening Habits; Handling

Difficult Calls; Ethics and Integrity

VOLUNTEER WORK

American Red Cross Association

CURRENT VOLUNTEER

Assist in all aspects of the operation of a non-profit organization in a

clerical capacity.

Contact this candidate