Customer Service Assistant

Christiane K. Francisco

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**** ***** ***** ********, ** 43206 614-***-**** ************@*****.***

Education

The Ohio State University Columbus, OH

Bachelor of Science in Biology, GPA: 3.4 June 2010

Relevant Courses

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General Biology Series with labs General Physics Series with labs

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General Chemistry Series with labs Physiology and Cell Biology Series

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Organic Chemistry Series with labs Basic Human Anatomy

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Microbiology with lab Calculus and Analytic Geometry II

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Molecular Genetics Statistics

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Relevant Skills

• Simple and Fractional Distillation •

Aseptic Technique Titration

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• Microscopy •

Slide Preparation/Uses Extraction

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• Inoculation of Plate Cultures •

Recrystallization Centrifugation

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Gas, Column, and Thin Layer Chromatography MS Office Proficient

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Experience

The Ohio State University College of Dentistry Columbus, OH

Student Worker/Volunteer January 2010-June 2010

Ÿ Entered research data into Microsoft Access database

Ÿ Prepared wet mount slides of mouse brain slices

Ÿ Took dark field and fluorescence photos of mouse brain tissue on microscope

Ÿ Made slices of mouse forebrain tissue

Ÿ Put images of brain activity responses to stimuli in Canvas files

Huntington National Bank Columbus, OH

Customer Service Associate June 2007-November 2009

Ÿ Assisted customers via telephone with deposit, loan, personal credit line accounts

Ÿ Explained bank policies and processing

Ÿ Assisted customers log into online banking

Ÿ Submitted research requests into work database

Ÿ Cross-sold additional bank products when necessary

Walgreens Drug Store Columbus, OH

Beauty Advisor August 2004-February 2007

Ÿ Assisted store customers with locating and checking out products

Ÿ Stocked shelves to maintain an availability of products

Ÿ Verified product inventory to ensure availability of items

Ÿ Maintained organization of cosmetic department

Ÿ Built cosmetic displays in order to advertise new products

Activities

Ÿ Alpha Kappa Alpha Sorority, Inc., Member (March 2010-present)

Ÿ New Birth Christian Ministries Food for the Soul Ministry, Member (December 2007-present)

Ÿ Homeless Families Foundation, Teacher’s Assistant (October 2008-April 2009)

Ÿ American Red Cross, Blood Drive Volunteer (December 2008-August 2009)

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