Customer Service Sales
Resume:
Teresia Campagna
** **** **** **. #*** Murray, Utah 84107
abj9f5@r.postjobfree.com
CUSTOMER SERVICE PROFESSIONAL
Profile
• More than 20 years’ successful experience in customer service and support with recognized
strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and
planning/implementing proactive procedures and systems to avoid problems in the first place.
• Possess solid computer skills.
• Excellent working knowledge using both various proprietary software on windows
environment, Microsoft Excel, Microsoft Word and IM.
• Ability to train, motivate, and supervise customer service employees.
• A team player, acknowledged as “Total Quality Customer Service Professional for three years
running.”
• Develop plan, conduct audits and variance analyses, process payroll and payroll tax reports and
filings, and maintain/update accurate inventories.
Synopsis of Achievements
• Provided excellent customer service resulting in customer retention and satisfaction for various
call centers.
• Completely set up and organized a new customer service department.
• Maintained and met sales goals on a monthly basis.
• Created customer satisfaction survey, drastically reducing potential problems, as well as
produced policies and procedures for customer service department.
Employment
Volt Temporary Services, Salt Lake City, Utah Wells Fargo Project
2009-2010
Online Customer Service Rep II
• Responded to customer inquiries and made any corrections needed.
• Set up or deleted online payments, as requested.
• Registered customer for online banking
• Maintained a minimum sales quota and dollar amount of sales.
• Explained to customers how to use the various online services.
Convergys, Murray City, Utah
Service Relations Representative II Cisco Project
2006-2009
• Supported International Sales Force as well as worked closely with technical engineers and
logistics to provide entitlement for providing customer service support.
• Researched and either responded to, or routed Tac case to engineer for completion, open
emailed cases.
• Received employee of the month for December 2008.
• Met or exceeded and maintained personal stats in all areas.
Discover Card
Customer Service Specialist and Subject Matter Specialist
2003-2006
• Quickly and effectively solve customer challenges, responding to customer inquiries, and
making corrections as needed.
• Support sales reps in opening new accounts and upgrading existing service.
• Met my personal sales goals regularly on a monthly basis.
• Maintained quality control/satisfaction records, constantly seeking new ways to improve
customer service.
Fairbanks Capital, Mortgage Murray City, Utah 1998-2003
Customer Service Supervisor
• Completely set up and instituted the Customer Service
• Department
• Completed all phases of initiating the department including writing all policies and procedure
to be submitted to the governing authorities, such as Standard and Poor among others.
• Hired and trained and supervised 13 representatives.
• Submitted reports of productivity of the department to management.
Crossland Mortgage 1995-1998
Senior Customer Service Representative
• Worked on inbound lines answering questions of customers and solving issues for customers.
• Worked answering all written correspondence from customers.
• Worked in taking all escalated calls from other reps.
• Helped with training of the new customer service reps.• Accomplishments: received Employee
of the year 3 for years running.
Education
Salt Lake City College, Salt Lake City, Utah 1981
Associate of Applied Science: Business Management
References Furnished Upon Request
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