Management Customer Service

Laura Hollander

**** ****** *****, *******, ** **611

510-***-**** (cell)

abj9ej@r.postjobfree.com

SUMMARY:

Accomplished human resources professional with experience in public accounting,

healthcare, facility services and real estate industries. Strong employee

relations, generalist and recruitment background developed through progressive,

service-orientated positions at both branch and corporate levels. Proven team

player with ability to evaluate and respond to business needs.

? Employee Relations ? Staffing/Recruiting ? Customer Service

? Training ? Benefits and Compensation ? Vendor Management

? Performance Management

Professional Experience:

COLDWELL BANKER - West Region Support Center, San Ramon, CA

6/2010 - present

HR Generalist (temp)

Audit personnel files, update personnel changes in Oracle, assist with

recruitment efforts.

ARLENGROUP, Walnut Creek, CA

7/2009 - 12/2009

HR Manager (Generalist)

As sole HR presence within this small benefits consulting firm, performed all

generalist functions with a focus on employee relations, staffing, benefits

management, leave administration and vendor management.

Responded to employment related requests. Provided counsel through the

interpretation of policies and programs, guidance and coaching in areas of

discipline, payroll, benefits and other employee relations areas.

Implemented programs in the areas of employee relations, benefits, and leaves of

absence.

Oversaw benefits administration including monitoring open enrollment,

implementing changes, reviewing invoices, meeting with vendors to monitor

relationship and ensure superior service levels for employees.

ABM INDUSTRIES INCORPORATED, San Francisco, CA

3/2003 - 4/2009

Senior Employee Relations Specialist

As a member of the corporate HR team, represented the organization as a subject

matter expert on employee relations issues to field and branch management.

Provided advice and policy counsel on employee relations issues including:

sexual harassment, discrimination, performance improvement and the development

of performance management goals. This proactive approach to employee relations

resulted in reduced lawsuits, charges and grievances.

Communicated and interpreted company policies, procedures, laws, standards, and

government regulations for division HR representatives, managers and employees.

Coached managers and provided tools to effectively respond to issues such as

sexual harassment, progressive discipline and performance management.

Examined requests for employee terminations focusing on internal policy, labor

laws, and civil treatment. As a result of close monitoring of the termination

process, potential litigation was avoided.

Managed leave administration including FMLA, CFRA, PDL, etc. which ensured

personnel were provided leave in compliance with state and federal laws.

Developed and implemented compensation program which established job families,

grades and salary ranges. This structure provided concrete job guidelines thus

improving recruitment, career development and overall retention.

Oversaw visa administration focusing on TN, H1B and PERM applications. This

contributed towards improved employee retention, reduced turnover and a

diversified workforce.

Developed and executed annual compliance audit: surveyed compliance of field

practices, formulated improvement action plans and trained personnel in areas of

non-compliance. By delivering effective training addressing knowledge gaps,

these process improvements contributed towards increased compliance of both

company and state/federal regulations.

Developed and executed recruitment strategies to successfully source and hire

exempt and nonexempt personnel. Followed all State/Federal and company

guidelines thus ensuring overall compliance as well as a diverse candidate pool.

JDE system used.

MERIT RESOURCES, Dublin, CA

4/2002 - 1/2003

HR Generalist - (temp - companies served: Blue Shield, HCR Manor Care, and

Eleven)

As HR Generalist assigned on several 3 month contracts, administered

recruitment, progressive discipline, investigations and leave administration.

Provided advice and counsel to team members and managers on employee relation

concerns (management style, benefits, compensation etc.) to ensure issues are

resolved ethically and within company policies and legal guidelines. Educated,

coached and developed leadership capability to help prevent future issues or

concerns.

Spearheaded recruitment efforts including drafting position descriptions,

advertising openings, interviewing candidates using behavioral techniques,

extending offer letters, and conducting background checks which resulted in the

efficient hiring of qualified employees.

Facilitated on-boarding of employees ensuring successful acclimation into

company culture and environment.

Investigated reports of harassment, resolved grievances and administered

appropriate disciplinary action when warranted.

Consistently established rapport and credibility with clients and service

vendors to deliver seamless support.

NCIRCLE NETWORK SECURITY, San Francisco, CA

7/2000 - 8/2001

HR Generalist

As the sole HR presence in this start up company, provided Generalist support

and guidance in the areas of employee relations, recruitment, training, payroll,

benefits administration and vendor management.

Trained employees and managers regarding anti-harassment and essential

management skills, improving understanding of policies and procedures.

Implemented benefits program tailored to needs of company which included health

and welfare, retirement and various insurance plans.

Educated managers on relevant policies, employee-relations best practices and

risk management, reducing employee-related legal claims.

Oversaw full life-cycle recruitment at both the exempt and non-exempt levels.

ERNST & YOUNG LLP, San Francisco, CA

1/1990 - 7/2000

Pacific Northwest Campus Recruiting Coordinator / Sr. Specialist

This Big 4 accounting firm provided core financial and accounting services

including Audit, Tax and transaction services. Facilitated full life-cycle

campus recruiting efforts for Pacific Northwest Audit practice:

Educated hiring managers on staffing methodology, sourcing tactics and selection

process to improve the flow, quality, and selection of job candidates.

Implemented campus recruiting strategies which directly resulted in branch

successfully reaching yearly hiring goals.

Tracked recruiting data using Peoplesoft HRIS systems. Evaluated overall metrics

including EEOC information and diversity penetration.

Executed the hiring process including evaluating candidates, extending offer

letters and on-boarding.

Developed and maintained productive relationships with college and university

career placement offices, university officials, faculty and student

organizations; represented EY at campus events including career fairs,

presentations and interviews.

Education:

University of California, Berkeley - Bachelor of Arts

University of California, Berkeley - Certificate in Human Resource Management -

Graduated Cum Laude

PROFESSIONAL Development:

Successfully completed seminars in mediation and conflict resolution, training

delivery, compensation, payroll, benefit administration, time and change

management.

Selected to develop and teach inter-company programs on recruitment, I-9

compliance, time and change management.

COMPUTER SKILLS:

MS Word, Excel, PowerPoint, Lotus Notes, CITRIX, Applicant Tracking Systems (ATS),

etc.

HRIS systems include: JDE 8.12, Oracle and Peoplesoft. ADP (e-Time) payroll

system.

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