Sales Customer Service
Resume:
Ulysses McKelvin III
Richmond, VA 23222
abj9cn@r.postjobfree.com
Objective
To work in an atmosphere that will provide ample opportunity to enhance my skills as well as develop new ones.
Professional Experience
Sr. Sales and Service Specialist/Online Banking Tech. Support January 2008 Present
• Assist clients with account inquiries while providing the benefits of additional Bank of America products
• Cross sale Gold Option Lines of Credit
• Educate and offer Pre Approved Credit Card s
• Successfully meet sales goals provided by Richmond DDA Sales Leadership Team while displaying balanced performance
by meeting all metric goals provided by Richmond CSS Leadership Team
• Establish new online banking relationships
• Eliminate online banking obstacles through various troubleshooting options for new and existing customers
On the Job Training Coach/Facilitator June 2007 January 2008
• Maximize the job functions of this role while simultaneously implementing the roles of Sr. Sales and Service Specialist
• Coach tenured and new associates to meet and exceed goals while demonstrating the Service to Solutions process
• Organize, observe and facilitate classroom training lessons
• Construct actions plans for growth in both behavioral development and knowledge based understanding
• Communication liaison for my direct manager and perspective team managers of new hires in training
Customer Service Rep I & II June 2005 June 2007
14 day Welcome Call Pilot
• Acquire in depth knowledge of all products that are conducive to customer needs
• Develop new accounts and maximize sales opportunities with existing accounts
• Interacting with new customers through outbound calling to provide product knowledge
• Assists customers with questions or issues regarding their newly established deposit accounts
Keep The Change Pilot
• Promoted advantages of debit card usage which ultimately allowed clients to save while they spend
• Answer internal and external technical support questions
• Provide product knowledge to customers and valued associates
• Research, troubleshoot and resolve complex client issues
• Efficiently service client needs with profound product knowledge and navigational skills
• Godiva Chocolate/Assistant Manager
August 2003-March 2006
• Opening and closing the facility
• Money handler of opening procedures and nightly deposits
• Evaluate new and existing inventory
• Train new and existing employees to perform inventory tasks
• Supervise and direct display tasks in the showroom
• Up sell products to clients to enhance existing purchases
• Maintain employee information such as attendance, promotions and recognition
• Responsible for delivery of action plans up to and including termination
• Education
Bachelor’s of Science Degree, Criminal Justice
Virginia Union University 2003
Recognition
MPV K Performer
Spirit Medallion Recipient (2)
14 Day Welcome Call Pilot Award Winner
References available upon request
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