Customer Service Manager

Terrence L. Lansing

Columbus, Ohio Phone: 614-***-**** ********@********.**.***

Senior Operations Manager

Global Operations Management / Multi-Site Management / Financial Analysis/

Lean Manufacturing / Engineering Management / Six Sigma Black Belt

Senior Operations Manager with Six Sigma Black Belt and 14+ years

experience with a proven track record of success in a global environment -

with a unique ability to lead associates in positive change by implementing

continuous improvement initiatives throughout the entire value stream.

Strong lean, operational, financial, quality and technical background who

leads by example with a history of removing roadblocks and installing a

culture of continual improvement.

Spearheaded lean initiatives and the use of six sigma tools to stream-line

processes, reduce error rates and decrease warranty, scrap and rework

costs. Productivity gains monitored throughout organization by means of

performance metrics and KPI targets. M.B.A. Six Sigma Black Belt and B.S

in Electrical Engineering Technology with core competencies including:

Six Sigma/Lean Quality Management Financial Analysis

Plant Operations Root Cause Analysis Change Agent

ISO 9001:2000/CE Turnaround Experience Engineering

Budgeting Strategic Planning Multi-Site Management

Professional Experience

Bry-Air, Inc. Sunbury, Ohio 7/08 to present

A leading manufacturer of environmental control systems for industrial and

commercial applications - servicing the aerospace, pharmaceutical, food and

defense industries.

Director of Operations: Manages the manufacturing, quality, engineering,

purchasing and applications teams. Implemented continual improvement

initiatives and financial analysis to increase the performance of the

organization.

Achievements

. Designed cost analysis procedures for material, labor and overhead,

resulting in decreased project variances of greater than 55%

. Implemented cash flow analysis procedures and modified the standard terms

and conditions - 100% of new orders are now cash flow positive

. Successfully managed operations, engineering, purchasing and applications

budgets - reduced operational expenses by 33% in 2009

. Reduced warranty expense by more than 50% through process improvements,

in-house training and installing a corrective action system with root

cause analysis

. Decreased error rates 75% by increasing engineering participation in the

manufacturing process and installing Quality Circles

. Achieved dramatic reduction in engineering submittal times (from 3 weeks

to 3 days) by installing lean practices and training plans

. Managed the ISO 9001-2000 quality system and established internal audit

teams to increase effectiveness and decrease consulting costs

Avure Technologies, Inc., Columbus, Ohio 5/99 - 5/08

A global leader in high-pressure technology for the food and aerospace

industries with annual sales of $94 million USD, employing 135 associates.

US Operations Manager, Global Customer Service Manager, Quality Manager:

Managed operations at facilities in Ohio, Pennsylvania and Sweden. Assumed

full responsibility for engineering, manufacturing, project management,

customer service, field service, purchasing and warehousing.

Achievements

. Achieved a 30% reduction in manufacturing lead times by adopting Six

Sigma/Lean and 5S methodologies. Key changes included re-organization,

installation of work cells and visual workplace postings

. Managed 15M USD service business unit - responsible for budgeting, P/L

and strategic planning

. Managed large capital projects (1-13 MUSD) with history of positive

material and labor variances that resulted in increased gross margins

. Installed training programs and career path objectives to retain and

motivate associates

. Designed and installed Key Performance Indicators (KPIs) to visually

monitor supplier performance resulting in improved supplier quality and

on time deliveries

. Successfully managed ISO 9001-2000 re-certification in multiple locations

. Achieved history of projects that were on time and on budget. On time

delivery for manufactured products in 2007 was 100%

. Directed 5S and Kaizen projects in manufacturing to promote efficiency

and organization of work space.

ABB/Flow Autoclave, Columbus, Ohio 6/94 - 4/99

The global leader in high pressure and water-jet technology

Operations Manager, Engineering Manager and Customer Service Manager:

Managed the day-to-day operations with P/L responsibilities for the

Columbus, Ohio manufacturing facility. Assumed full responsibility for

engineering, manufacturing, project management, customer service, field

service, purchasing and warehousing.

Achievements

. Designed a continuous improvement program which increased performance and

internal communication

. Installed a manufacturing environment that minimized supervision through

lean practices and by allowing associates to perform to established goals

and objectives

. Streamlined manufacturing through standardization of product line

. Reduced service testing hours greater than 20% by installing standard

platforms

. Established and designed electrical and mechanical retrofit programs with

annual revenues of 1M USD

. Supplied all project costing to sales and interfaced with project

management to maintain accurate budgets and on time shipments

. Implemented a successful ISO 9001 quality system that resulted in

improved quality and increased visibility of continual improvement

Education & Professional Development

Fisher Business College, Columbus, Ohio

Six Sigma Black Belt

Franklin University, Columbus, Ohio

Masters of Business Administration

Franklin University, Columbus, Ohio

Bachelors of Science - EET

Training: Six Sigma Green Belt, SME Lean Certification program, ISO 9001

Auditor

Military: United States Marine Corps

Awards: Associate of the Year - Flow Autoclave

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