Manager Quality Assurance
Resume:
Tanisha Stewart
PO BOX ******
Atlanta, GA *****
abj9bk@r.postjobfree.com
Career Summary
Goal-oriented professional with vast experience in administrative roles
ranging from healthcare, production manufacturing, and transportation
industries. Proven team player with the ability to perform with little
supervision. Consistent promotions at each company employed.
Technical Skills
Microsoft Word, Access, Excel, PowerPoint, WordPerfect, Quark Express
(Mac/PC), PageMaker, Freehand, Illustrator 6.0, 8.0 (Mac/PC), Photoshop
4.0, Kronos, ADP, Sentry Navigator, Consice; Docuzap; some HTML
Professional Experience
APS Healthcare - Atlanta, GA June, 2007 -
February, 2010
Quality Improvement Coordinator -
Perform a variety of duties to promote the Quality Management program
and plan. I monitor multiple operations to help ensure organizational
compliance with HIPAA, URAC standards, the state contract, and APS
policies and procedures.
. Coordinate the collection, tracking, investigation, and resolution of
customer complaints. Coordinate the monitoring of PHI storage and
HIPAA compliance, including the coordination of PHI sweeps, reporting
and tracking of compliance, and the training of staff on HIPAA
compliance.
. Coordinate monitoring of staff compliance through silent monitoring
and documentation audits, to include auditing, reporting, and
analyzing findings.
. Participate in the development, coordination, and management of
department Quality Improvement projects, including coordinating and
leading meetings, identifying process barriers and solutions,
monitoring and analyzing data, and ensuring implementation of
identified interventions.
. Assist with the coordination of external and internal audits,
including the preparation of materials, auditing of records, and
training of staff.
. Assists in the development of Core QI documents, including research
and data gathering for the QI Program Description, Annual QI
Evaluation, QI Work Plan, and Desk Level Policies and Procedures.
Utilization Management Coordinator/Administrative Assistant -
Responsible for performing prior authorizations for medically related
services, such as non-emergency medical transportation, and processing of
appeals. Provided administrative assistance to manager in preparing charts,
reports, and supporting staff with technical needs.
Performed daily review activities of prior authorization requests to
ensure appropriate and timely review of requested services.
. Coordinated requests for additional information to complete the review
process.
. Coordinated the review and timely response of appeal requests to
review decisions.
. Followed departmental work flows, monitor production standards,
response times and other established metrics to ensure contractual
requirements are achieved.
. Performed administrative duties such as Excel Spreadsheets, Power
Point, order supplies, answer phone calls, etc.
Conway Forwarding - Atlanta, GA February, 2005 -
June, 2006
Quality Assurance Representative -
Met and spoke with transportation vendors providing them with partnership
packets. Set up and registered vendors in the company's software (Sentry).
. Answered incoming phone calls and answered inquiries.
. Mailed, emailed, recorded Partnership Packets for potential vendors.
. Set up vendors in Sentry gathered from Partnership Packets.
. Entered/updated tariffs (rates) into Sentry; data entry of daily
Scorecard Summary using Microsoft Excel.
. Oversaw receptionist duties when needed; Designed layout for weekly
newsletter using Microsoft Word 2000.
KTH Leesburg Products LLC - Leesburg, AL November, 2001 -
June, 2003
Administrative Support Staff
Provided administrative support to the Human Resources Manager and Human
Resources Staff. Also provided administrative support in the daily
operations of the office which included the President and Vice President.
In charge of providing temporary employees with all necessary uniforms,
equipment, and documents.
. Set up Interviews for Production Associate Training Classes and check
References of prospective employees over the phone.
. Assisted in pay roll (Kronos/ADP), attendance records, file all
employee information; assisted new employees in uniform try-on, record
locker assignments, and issue locker keys.
. Reserved meeting rooms, keep records of First-Aid supplies, and the
medicine cabinet.
. Logged in all job applications into Microsoft Access; set up
proxima/laptop for new employee training. Assisted in daily back-up of
all computers.
. Designed and post signs throughout the facility.
. Lead plant tours for new associates and temporary associates.
Education
American Intercontinental University
Master of Business Administration - Marketing
5/07 - 6/08
The University of Alabama
B.A. - Arts (Graphic Design)
8/96 - 5/01
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