Customer Service Representative
Resume:
**** * ******* ** . ***********, tn *****
Phone 423-***-**** . E-mail abj997@r.postjobfree.com
Jeff Bartlett
Objective
As a newcomer to Chattanooga, I'd like to find a
challenging and rewarding position befitting my
skill set and work experience.
Employment
Oct 2007 - Present AR
Supreme Court, Little Rock, AR
Editorial Assistant, Reporter of Decisions' office
Publishing written court opinions to the AR
Judiciary website
Data entry and management of digital document
system
Creation of standards-compliant web pages for each
syllabus
Management of the Reporter of Decisions website
Online updates when changes in the judicial code
are published
Proofreading documents before releasing to the
public
Managing/shipping a mailing list of printed-volume
subscribers
Compensation: $30,000/yr
Please feel free to call my supervisor for a
professional reference: Susan Williams, (501)
682-6803
Aug 2007 - Sep 2007 USAble
Insurance, Little Rock, AR
Customer Service Representative (Call Center)
Customer contact at large insurance company.
Duties:
Resolving customer questions and complaints
Answering phones in a high-stress environment
Compensation: $25,000/yr
Nov 2004 - Apr 2007 Democrat Printing & Litho,
Little Rock, AR
Customer Service Representative / Account Executive
Account rep at large web printer. Managed multiple
magazines throughout the production process. Duties
included:
Coordinating press schedule & deadlines with
clients
Creating & distributing extensive paperwork for
each department
Supervising pre-press, printing, binding, & mailing
of publication
Administration of automated web-based file
submission system
Anticipating/identifying production issues and
correcting
Working with each department to insure a quality
result
Resolving all customer questions & complaints
Compensation: $37,000/yr
Sep 2003 - Oct 2004 The Hubcap
Store, Milford, CT
Office Manager
Performed all duties at retail/wholesale business,
including:
Business development, sales, marketing, purchasing,
& inventory
Designing and implementing company's first web site
Converting all financial & sales records to
electronic format
Compensation: $30,000/yr
Feb 2003 - Aug 2003 Royal Printing, Guilford, CT
Customer Service representative
Account rep at small commercial printer. Managed
multiple print projects, primarily short turn
4-color digital work. Duties included:
Supervising each print job throughout production
process
Developing electronic system for delivery of quotes
Resolving all customer questions & complaints
Proofreading all projects before press
Compensation: $32,000/yr
SKILLS
Proficient with Microsoft Office suite 2003-2007
(primarily Excel, Word, Outlook); Corel
WordPerfect; Adobe Creative Suite CS2-CS4
(primarily Photoshop, Illustrator, InDesign,
Acrobat, ACR & Bridge), Filemaker Pro. Typing
Ability in excess of 80 WPM. Intermediate Knowledge
of HTML programming and web design. Extremely
computer-savvy and experienced with digital
photography. Excellent verbal skills and customer
service experience. Professional demeanor.
Professional References
Susan Williams, Rep. of Decisions, AR Supreme Ct:
Matt Saddler, Account Executive, Democrat Printing:
personal References
Chad Holderfield, Ass't Systems Mgr., US Federal
Ct: 501-***-****
Sam House, General Manager, The Hubcap Store: (203)
877-7418
Salary Required
A minimum of $15 hourly or $31,000 annually.
AVAILABILITY
October 1, 2010
Contact this candidate