Customer Service Sales

Location:

Posted:

October 04, 2010

Viola A. Rice

PROFESSIONAL To bring a sense of dedication and commitment to a progressive

OBJECTIVE: company that will utilize my experience and training with an

opportunity for personal development.

PROFESSIONAL DAVENPORT ENGINEERING, Winston-Salem, NC

EXPERIENCE: Part-time Data Collector 07/2008 – 10/2009

• Travel to different locations in North Carolina, South

Carolina and Virginia collecting traffic data and keyed the

information into a handheld computerized device.

• Took photographs and sketched the intersection and

terrain area

KOHL’S DEPARTMENT STORE, Winston-Salem, NC

Part-time Overnight Stocker 06/2005 – 10/2008

• Restock merchandise on shelves and fixtures in all

departments

• Replace sales signs for current sales promotions

• Unload new shipment of merchandise from truck

• Have to be a multi-tasker and work well with other co-

workers

US AIRWAYS, Winston-Salem, NC

Customer Service Representative 11/1989 – 12/2004

• Received incoming calls from frequent flier members

inquiring about their accounts

• Assisted members over the phone with detail information

about services available to them

• Had to be very knowledgeable with program rules and able

to navigate through lotus notes

PIEDMONT AVIATION, Winston-Salem, NC

Refund Accounting Auditor 08/1979 – 10/1989

• Responded to correspondents from other airlines

• Generated account payables documents

• Mailed bills to other airlines for collection

EDUCATION: Winston-Salem State University, Winston-Salem, NC

Major: Medical Technology Fall 1992 – summer 1993

Forsyth Technical Community College, Winston-Salem, NC

Associate in Arts/Sociology Graduated 2010