Customer Service Manager

LISA MILGRAM

***** ** ***** ******

Leawood, Ks. 66211

816-***-****

***********@*****.***

Technical Skills: Microsoft Office Suite, Macintosh computer systems,

QuickBooks, IGreentree, Lotus Notes, Bullhorn

HR Curry College Milton, MA

Training: HR Certificate program Feb. 2009 - present

Total Compensation May 2009 - July 2009

Supervisory Management Feb. 2009 - May 2009

Work

Experience: Hire Partnership Boston, MA

Staffing Specialist July 2009-

March 2010

. Develop new business by making cold calls

. Maintain existing clients by making warm calls

. Negotiate bill rates for temporary and direct hire positions

. Interview and assess candidates

. Skill market employees to new and existing clients

. Use Careerbuilder, Monster and Craigslist to source

candidates

Venturi Staffing Partners Waltham, MA

Account Manager Mar. 2008 - Nov. 2008

. Provide staffing services for company accounts

. Select, orient and dispatch appropriate candidates for

assignments

. Serve as a liaison between customers and employees

. Acquire new business by monitoring all media sources for

hiring companies

. Interview, test and assess candidates

. Manage all compliance issues

Kelly Services Overland Park, KS

Staffing Supervisor July 2006 - Jan. 2008

. Interview, test and assess employees for temporary and temp-

to-hire positions

. Find placement for qualified employees for clerical,

administrative, light industrial and call center positions

. Maintain excellent communication with customers and employees

. Skill market employees to existing and potential customers by

sending resumes of qualified candidates to acquire new

business

. Place and edit online advertising for job openings

. Coach and counsel employees

. Handle contracts and negotiations for new customers

. Draw up contracts for potential new customers

. Calendar management

. Generate and negotiate direct hire fees

LabOne (now a part of Quest Diagnostics) Lenexa, KS

Human Resources Assistant June 2005 - July 2006

. Sought qualified candidates using online application tracking

system for available positions including, but not limited to

Lab Aids, Customer Service Reps, Data Entry Specialists and

Medical Billing Specialists

. Processed all new hire paperwork

. Handled all tuition reimbursement for full time LabOne

employees

. Responsible for determining compensation for new hires

. Wrote and edited LabOne's online publication "LabLine" read

by 3,000 plus employees

. Heavy calendar management

The Labor Beacon Kansas City, MO

Office Manager

Mar. 2002 - Dec. 2004

. Coordinated all office functions and administrative projects

to ensure efficiency in office operations and business

performance

. Prepared payroll for staff

. Researched and wrote pertinent stories to be published as

well as photographing subject matter to accompany articles

. Managed extensive database of advertisers and subscribers

. Maintained advertising inventory lists, created/distributed

status reports and scheduled sales meetings for sales staff

. Generated sales by making warm and cold calls

. Responsible for accounts payables and receivables using

Quickbooks

Adecco Kansas City, MO

Supervisor

Oct. 1998 - Feb. 2001

. Interviewed candidates for administrative support and manual

labor positions and staffed for seasonal and permanent

positions

. Administered computer testing and assessed and identified

characteristics of applicants to provide successful placement

. Managed bookkeeping for profit and loss

. Responsible for advertising in local newspapers and other

publications

. Acquired new business and created resource pools

Education: University of Kansas Lawrence, KS

History Major 1989-1992

School of Arts and Science

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