Customer Service Manager

PROFESSIONAL OBJECTIVE

Seeking a position in the finance field, where I can utilize my education

and professional experience.

EDUCATION

University of Michigan-Dearborn: Master of Science in Accounting

prerequisite classes: Sep. 2010 - Present

1. Cost Accounting 2. Equity Accounting 3. Accounting Information

Systems Dearborn, MI

Wayne State University: Bachelor of Arts in Business Administration

Aug. 2008

Major: Finance Minor: Italian

Detroit, MI

Junior Balkan Mathematical Olympiad: 3rd Place

Feb. 2001, Cyprus

National Mathematical Olympiad: 2nd Place

May 2000, Albania

WORK EXPERIENCE

Owner/Manager

Zenni's Transportation, Inc.

Jan.

2010 - Present

. Analyzed expenditures and revenues, and developed budget plans

accordingly Dearborn, MI

. Negotiated and closed new accounts and agreements

. Advertised the business through networking and the use of different

media

. Scheduled routine and emergency repairs and maintenance on company

vehicles

. Followed up with and maintained records of accounts payable and

receivable, billing,

expenditures, licensing etc

Accomplishments

. Grew business by an average of 30% every month, through networking and

advertising

. Maintained consistent liquidity and profitability

Assistant Bookkeeper/Sales Associate/Customer Service Representative

Best Western Gateway International

Feb. 2005 - Dec.

2009

. Reconciled and monitored outstanding accounts payable and

receivable

Romulus, MI

. Tallied incoming billing statements and processed payments to

outside vendors

. Recorded incoming and outgoing transactions in the general ledger

. Organized and maintained all employee personnel files

. Prepared company payroll and submitted pay requirements

. Set up new accounts, maintained records, and prepared weekly

reports

. Solicited sales of new or additional services

Accomplishments

. Achieved good credit standing for the business

. Maintained a consistently high liquidity ratio

Assistant Manager

Arthur's Family Dining

Sept. 2003

- Feb. 2005

. Ordered supplies and equipment as needed

Southgate, MI

. Organized and prepared work schedule for all employees

. Trained new employees on procedure and policies

COMPUTER AND LANGUAGE SKILLS

. Microsoft Office Professional, QuickBooks, SAP, PeachTree

. Fluent in Italian

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