Customer Service Manager
Resume:
Mark A. McCormick
Clarksville, Tennessee 37040
Email Address: abj96d@r.postjobfree.com
EMPLOYMENT
*/****-*/**** ********* Expert, Fred’s Inc., Clarksville, Tennessee
Full-Time hourly supervisory position assisting the Store Manager with operational and
customer service imperatives including merchandising, processing freight, maintaining store
conditions, providing excellent customer service and other duties as assigned.
10/2008-1/2009 Sales Manager, Cook Sales, Inc., Clarksville, Tennessee
Duties included: Selling Cook Portable Warehouses and options; proper filling out and
filing of order paperwork; maintaining lot and office; inventory control; merchandising;
marketing; and customer service.
1/2005-10/2008 Assistant Store Manager, US Cavalry, Oak Grove, Kentucky
Hired as a Retail Supervisor, promoted to Assistant Store Manager in September 2007.
Duties included: Scheduling all associates; hiring and training of new associates;
processing payroll; processing Human Resources information pertaining to our store; directing
merchandising of sales floor; directing shipping and receiving; inventory control; setting
merchandising and operational guidelines; and customer service.
5/2003-11/2004 Assistant Manager, Merchandising, TJ Maxx, Clarksville, Tennessee
Hired as Head Cashier, promoted to Assistant Manager in November 2003.
Duties included: Directing associates on execution of company merchandising standards;
driving sales; training associates; and customer service.
8/2002-3/2003 New Accounts Specialist, Schwan’s Sales, Clarksville, Tennessee
Duties included: Cold-call selling of home food service; acquiring new customers for
established sales routes and new routes; and running relief routes.
3/2002-8/2002 Head Cashier, TJ Maxx, Clarksville, Tennessee
Responsible for operation of frontline registers, maintaining adequate cashier coverage,
assigning breaks, running a register, supervising changeover procedures, merchandising, and
customer service.
1/2000-3/2002 Assistant Manager, Operations, TJ Maxx, Madison & Clarksville, Tennessee
Assigned to the Madison store from October 2001 to March 2002, Clarksville from
January 2000 to October 2001.
Duties included: Hiring and training new associates; scheduling 40+ associates;
supervising operational controls and audits; merchandising; and customer service.
2/1999-8/1999 Assistant Manager, Operations, TJ Maxx, Rochester Hills, Michigan
Duties included: Hiring and training new associates; scheduling 40+ associates;
supervising operational controls and audits; merchandising; and customer service.
6/1998-2/1999 Divisional Manager, TJ Maxx, Farmington, Michigan
Training program learning all aspects of retail management, operations and
merchandising.
7/1995-6/1998 Merchandise Associate, TJ Maxx, Bloomfield Hills, Michigan
Positions included: Front-Line Supervisor; Cash Office Associate; Backroom Processor;
Cashier; and Department Associate in all areas of the store.
3/1995-9/1995 Electronics Department Manager, Custom Music Service at Shopper’s World,
Pontiac, Michigan
Duties included: Scheduling associates; merchandising; daily balancing of registers;
inventory control; and customer service.
2/1994-3/1995 Custodial Lead, TJ Maxx, Bloomfield Hills, Michigan
Duties included: Maintaining cleanliness and organization of sales floor and support
areas; unloading trucks; building and dismantling racks and displays; and customer service.
2/1987-3/1994 Janitor, Fisher’s Big Wheel, Highland, Michigan
Duties included: Maintaining cleanliness of sales floor; maintaining supply inventory;
and customer service.
REFERENCES AVAILABLE ON REQUEST
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