Customer Service Project Manager

Doris Cure

**** ******** ***** **.

Leander, TX 78641

512-***-**** (Cell) abj95r@r.postjobfree.com

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Qualifications

* 9 year track record - Project Manager and Programmer/Designer of

Avaya ACS Partner Telecommunications Systems

* Knowledge of Avaya Partner ACS - R1 through R7 Systems - Including

Avaya Voicemail Systems (Designing, Recording Auto Attendants, Vsm

boxes etc), Avaya Remote Access Card, Avaya PC Administration

Software, System Planners, MS Word, MS Publisher, MS Outlook, MS

Excel, Various CRM Software

* Design, Planning, Programming, Implementation, Training and Remote

Support, Troubleshooting, Sales Support, Customer Service,

Organization Skills, Order Processing, Data Entry, Invoicing,

Directing Calls

* Assistant Property Manager - Rents, Filing, Directing Calls,

Scheduling Appts., Documentation, Organizational Skills, Showing

Rental Properties

* Austin Board of Realtors - ABOR - Receptionist, MLS Data Entry, Lock

Box Administrator, Filing, Documentations, Event Planning and

Scheduling

Professional Experience

ProLease Services - Fresno, CA - Lincoln, CA

2000 - 2009 - Proj. Mgr./Programmer/System Designer

. Maintained all Sales Orders from Account Executives. Placed orders,

tracking orders - CRM entry.

. Provided design implementation to Avaya Customers utilizing Avaya

Lease Leads all over the U.S.

. Project Management - ensured all Accounts were scheduled for

installation in a timely matter. Designed System Planner/ Communicated

with Avaya Technician during Installation - uploading remote

translation to customer site via RAC card. Invoicing/Order Entry.

Excessive Data Entry.

. Set up Voicemail System - Assigning mailboxes / Recorded Auto

Attendants / Voicemail Implementations

. Follow up to customer after installation - determine satisfaction.

Majority of Telecommunications / Customer Service / Design / Programming

has come by way of self-study, Manufacturer's Training Courses, in house

study, and "on-the-job" training - all over the past 9 years.

Willamette Landing Apartment Complex - Salem, Or

1998 - 1999 - Apartment Mgr

. Managed Rental Properties - Showing Properties, Collecting Rent /

Deposits, Scheduling Appts, Scheduling Maintenance, Filing, Incoming

Calls

Austin Board of Realtors - ABOR - Austin, TX

1995 - 1997 - MLS Administration / Electronic Lockbox Administrator

. Received MLS listings - Data Entry, Filing, Scheduling Classes - New

Member Orientation, Planning ABOR Events i.e. Orientations, Caterings,

Donations

. Promoted to Supra Electronic Lockbox Administrator

> Assigned / Programmed Supra Electronic Lockboxes to Agents

> Data Entry, Filing, Directing Calls

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